Assertiveness in Action

PrerequisitesNew

Do you find yourself saying ‘Yes’ when you really mean to say ‘No’? Or do you get the impression people think you’re rather too direct? This course will teach you to avoid both extremes and to build constructive working relationships through assertiveness – a form of behaviour that demonstrates your self-respect and your respect for others.

• University staff
• Further details regarding PPD's eligibility criteria are available

• An assertiveness profile will need to completed before the course

• To find out how you really see yourself in relation to others.
• To learn to think assertively about yourself and others.
• To discover how to use assertive words, tone and body language.
• To identify situations where you find it hard to be assertive and develop strategies for dealing with them.
• To recognise aggressive and submissive behaviour in others and encourage them to act assertively.
• To learn how to handle manipulation.
• To pick up practical tips on how to write assertively.

• Participants complete an assertiveness profile before the course to assess how they see themselves in relation to others.
• Small-group activities and role-plays promote interaction and a chance to develop assertive behaviour in a non-threatening, supportive environment.

One full day session

• Communicating Assertively: Online Course
• Giving Effective Feedback: Online Course
• Managing Challenging Conversations: Online Course

• Communication
• Digital Capability (JISC)