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Self-taught course

Provided by: PPD Personal and Professional Development


This course is self taught (Online course).

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Communicating Assertively: Online Course


At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online course will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online course.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Target audience

University staff

  • to understand the difference between assertive, aggressive, indirectly aggressive and passive thinking and behaviour
  • to recognise the rights and responsibilities which will help you to act assertively
  • to see what assertiveness looks and sounds like
  • to see how to handle difficult behaviour assertively
  • to use a strategy for dealing with challenging situations assertively

Approximately one and a half hours

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