Communicating Assertively: Online Course

Online

At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online course will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online course.

University staff

• to understand the difference between assertive, aggressive, indirectly aggressive and passive thinking and behaviour
• to recognise the rights and responsibilities which will help you to act assertively
• to see what assertiveness looks and sounds like
• to see how to handle difficult behaviour assertively
• to use a strategy for dealing with challenging situations assertively

• A Raven password is needed to access this online module
• Further information regarding Raven

Approximately one and a half hours

• Communication Essentials: Online Course

• Communication
• Digital Capability (JISC)