Conflict Resolution

Have you ever found yourself in the middle of a conflict wondering how you got into it and how to get out? This course sets out to identify and examine the causes of conflict and to offer a range of practical techniques for resolving disputes. Skilled negotiation is often crucial and this course introduces a proven approach that is used widely by professional mediators and negotiators. You will have the opportunity to explore and practice key ideas using presentation, self assessment, role play and discussion in a friendly and informal group setting.

• University staff
• Further details regarding PPD's eligibility criteria are available

Number of sessions: 1

• to understand the difference between healthy and unhealthy conflict
• to recognise different types of human behaviour and the approaches that tend to lead to conflict and dispute
• to have considered your own inherent approach to dealing with difficult interpersonal situations
• to be able to adapt your own behaviour to help secure a positive outcome
• to understand the key steps to a successfully negotiated resolution

One full day session

• Communicating Assertively: Online Course
• Communication Essentials: Online Course

• Digital Capability (JISC)
• Personal Effectiveness