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Thu 12 Oct 2017
09:15 - 16:45

Venue: Greenwich House, Edmonton Room

Provided by: PPD Personal and Professional Development


Booking

Bookings cannot be made on this event (Event is completed).


Other dates:


Wed 24 Jun 2020


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Assertiveness in Management

Thu 12 Oct 2017

Description


As a manager, handling relationships is one of your key skills. An ability to think, speak and act assertively in these relationships will enhance your reputation and success. If you want to motivate staff, earn their loyalty and enable them to achieve the best possible results, then this course is for you. It will also deal with the challenges of managing your own manager assertively.

Target audience

University staff with management responsibility

  • Further details regarding PPD's eligibility criteria are available
Sessions

Number of sessions: 1

# Date Time Venue Trainer
1 Thu 12 Oct 2017   09:15 - 16:45 09:15 - 16:45 Greenwich House, Edmonton Room map Sue Duraikan
Aims
  • to be able to think assertively about yourself and others
  • to recognise the values, rights and responsibilities of an assertive manager
  • to be able to use assertive words, tone and body language
  • to know how to handle typical management challenges (e.g. delegating unpleasant tasks, resolving conflict, giving feedback, communicating difficult messages) through assertive interaction
  • to recognise aggressive and submissive behaviour in others and encourage them to act assertively
Notes
  • A questionnaire will be sent to participants to complete before the event
Duration

One full day session

Related courses
Theme
Communication

Booking / availability