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All PPD Personal and Professional Development courses

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Administrator Development Programme Mon 5 Nov 2018   09:30 Finished

This development programme for generalist and specialist administrators draws on the expertise of senior figures in the University and provides up to date information on the various strands and issues of University strategy and governance. It includes development of some key skills and a project activity, and offers a valuable opportunity to network with administrators from the UAS and other departments and institutions.

Selection for this programme is via nomination by School Secretaries, Heads of Division or Heads of Non-School Institutions during the summer. Nominees will need to demonstrate the benefit of participating, both for themselves and their institution. Please speak to your line manager and/or appropriate nominator if you would like to be considered.

Please see further information about key themes and speakers on the programme flyer.

Apprenticeship Engagement Event Tue 30 Oct 2018   10:00 Finished

An information event about three apprenticeship cohorts being offered across the University:

  • HR Level 5
  • Lab Technician Level 3
  • Lab Scientist Level 5

There will be a presentation from the apprenticeship training providers selected to deliver these programmes - Cambridge Regional College and CSR.

The event will involve short presentations lasting around 40 minutes. The remainder of the event will be a drop-in clinic for those people that have any queries and who would like to complete an expression of interest form.

Apprenticeship Network Meeting Thu 18 Jul 2019   12:00 [Places]

A network meeting for university staff interested in establishing an apprenticeship under the Apprenticeship Levy to share questions, experiences and advice.

Assertiveness in Management Mon 24 Jun 2019   09:15 Finished

As a manager, handling relationships is one of your key skills. An ability to think, speak and act assertively in these relationships will enhance your reputation and success. If you want to motivate staff, earn their loyalty and enable them to achieve the best possible results, then this course is for you. It will also deal with the challenges of managing your own manager assertively.

A webinar providing information on the level 4 Associate Project Manager Apprenticeship presented by Glen Suttie of Provek, who are Project Management Training specialists and will deliver this apprenticeship in partnership with Corndel. Further information.

The purpose of the webinar will be to provide you with an overview of the programme, and give you the opportunity to ask any questions.

Apprenticeship guidance can be found here.

A link to the webinar will be sent with the joining instruction when your booking is confirmed.

1 other event...

Date Availability
Wed 31 Jul 2019 10:00 [Places]
Coaching Skills for Managers Wed 3 Apr 2019   09:30 Finished

Coaching is an essential tool for managers and other professionals to use to help individuals to unlock their full potential and enhance their performance. You will be introduced to the technique of coaching and focus on the development of a range of skills that may be used to coach others effectively. This course is highly participative and will include the opportunity to practice your coaching skills.

Coaching to Improve Presentation Skills (One-to-One) Tue 4 Jun 2019   15:15 Finished

If you would like to refine your presentation skills, or address insecurities about any aspect of your speaking, these sessions are aimed at identifying the areas you need to focus on, be it at the micro level (elocution), the macro level (shaping an interesting presentation), or any point in between. During this one to one session, coaching will provide you with active practice, honest and constructive feedback, and practical tips to make you a more confident and effective communicator. Put yourself under the microscope, and you’ll be ready to step into the spotlight.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

It is possible to use this booking page to book one follow-up session for additional support. The course trainer will advise when this may be helpful. Please only book one session at a time.

Communicating Assertively: Online Self-taught Bookable

At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Communication Essentials: Online Self-taught Bookable

"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.

Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.

Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

Conflict Resolution Fri 10 May 2019   09:30 Finished

Have you ever found yourself in the middle of a conflict wondering how you got into it and how to get out? This course sets out to identify and examine the causes of conflict and to offer a range of practical techniques for resolving disputes. Skilled negotiation is often crucial and this course introduces a proven approach that is used widely by professional mediators and negotiators. You will have the opportunity to explore and practice key ideas using presentation, self assessment, role play and discussion in a friendly and informal group setting.

Data Protection and FOI: An Introduction Tue 14 May 2019   09:30 Finished

The rights and responsibilities outlined in data protection and freedom of information legislation impact upon the University’s academic and administrative work. This course explores the key concepts in data protection law and illustrates how the ‘data protection principles’ affect various day-to-day working scenarios. It introduces the fundamental aspects of the Freedom of Information Act 2000 and details the ways in which the University handles responses to individual requests. Finally, it outlines various records management and information security measures that can aid compliance with the legislation and lead to a more efficient working environment.

Data Protection Training: Online Self-taught Bookable

This online course offers a short introduction to data protection concepts, explains why they are important to the University, and signposts to further guidance materials. As nearly all University staff are likely to collect and handle personal information about living identifiable individuals in one way or another, it’s important to have a basic understanding of the main issues.

The content of this course reflects the provisions of the General Data Protection Regulation as well as related data protection law.

Developing Talent in your Team Wed 10 Oct 2018   09:30 Finished

Managing and developing talent in your team is a key skill for any manager in order to create an environment for their team to perform to the best of their ability, both individually and as a group.

From adopting a strategic approach to developing talent in order to deliver objectives, to understanding key strategies for developing your team at each stage of the employee lifecycle, this interactive and participative workshop offers you the opportunity to consider how to develop strength in your team, enhance motivation and wellbeing as well as share your experiences with others.

Develop your Career: Interview Techniques Thu 2 May 2019   09:30 Finished

This course prepares you to excel at interview. You will learn how to anticipate questions you will be asked and plan how to answer them successfully. You will also learn how to project yourself positively and feel as calm and in control as you will look.

This course is highly participative and will include a short mock interview as well as an opportunity to share experiences with other course members.

The focus of the course is to provide participants with the generic skills necessary to succeed at interview in a variety of contexts.

This course prepares you to search and apply for your next job opportunity. You will learn: where to look for suitable job opportunities, how to write clear and concise CV’s and produce Job Applications that highlight your key skills and experience.

This course is highly participative and offers you the opportunity to share and learn from your own and other's experiences.

Dignity at Work: A Guide for All Staff Thu 16 May 2019   09:30 Finished

In the workplace there will be occasions when people feel that they have been bullied, harassed or subjected to inappropriate behaviour. This is a practical and important interactive session which is designed to provide clarity and guidance on the University’s Dignity at Work policy and procedures. It will explain the legal framework, and will clarify options and practical measures open to you to help you address Dignity at Work problems if they arise.

This session will provide staff with an overview of the Disclosure and Barring Service and how to request criminal record checks for eligible roles within the University.

Effective Problem Solving and Decision Making Thu 14 Mar 2019   09:30 Finished

Do you recognise any of these problem solving approaches in yourself: not looking before you leap, leaving it to fate, letting someone else decide, putting it off until tomorrow or acting ‘on a hunch’? Or simply feeling overwhelmed and not knowing what to do? If so, you may find it useful to learn a more planned and rational approach to problem solving and making decisions.

This short session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can. It will focus on work-related scenarios however the key principles are applicable in all areas of life.

The Staff Review and Development (SRD) process provides the opportunity for supervisors, managers and academics to engage in constructive discussion with their staff or academic colleagues about current and future work and their personal and career development.

This online module, including visual, audio and filmed material, will focus on an overview of the process, practical advice and useful reminders of good practice to help you to make the most of SRD. You will need a PC, Mac or tablet device.

Please make a booking to receive instructions about how to access the online module. For additional guidance you can visit our online learning section of the website.

View a short trailer for the online module.

Email Management: Online Self-taught Bookable

This short online guide for all staff provides hints, tricks and tips to help you manage your Inbox.

EU Settlement Scheme Pilot: A Briefing new Mon 12 Nov 2018   13:30 Finished

Following the EU Referendum in June 2016, the University has been working to assist its EU/EEA and Swiss staff with legal and practical guidance around residency and citizenship options. Going forward, the government is introducing the EU Settlement Scheme which is anticipated will rollout publicly no later than March 2019. The application system is being rolled out in a series of pilot phases.

From 15 November 2018, the next pilot will open, which will allow all EU staff working at a UK HEI to access the scheme and make an application for ‘Settled’ or ‘Pre-Settled’ status in advance of the public rollout. The pilot will be open until 21 December 2018.

With the introduction of this pilot, we are pleased to offer a series of briefings for staff which will provide information on current residency rights, and a detailed overview of the ‘Settled’ and ‘Pre-Settled’ status application process. These briefings will provide you with information about the EU Settlement Scheme and help you to make an application if you wish to do so, in advance of the full rollout next year.

The briefings will be led by Graeme Ross, the Immigration and Compliance Manager at the University, who is an experienced UK and EU immigration practitioner.

External - Cambridge Enterprise Ltd: Consultancy 101 Tue 26 Mar 2019   09:30 Finished

Consultancy 101 is a training workshop designed to provide advice for academics and researchers that carry out consultancy for external organisations, and to explain why consulting can be a great way to share research knowledge.

Are you considering becoming a consultant? Perhaps you are already consulting, but want to find out how to work more effectively, get the best price for your skills or discover how to simplify your administrative work?

Cambridge Enterprise is delighted to offer this half-day training course to academics and researchers of the University. We will share expertise on best practice, tips on making life easier, and troubleshoot some of the key issues faced by consultants.

This is an ideal opportunity to develop your skills. The workshop will offer a refresher for those already acting as consultants, and as an introduction for those considering consultancy in the near future.

Book here to attend our workshop.

Giving Effective Feedback: Online Self-taught Bookable

Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.

This course is recommended for those responsible for the recruitment and selection of staff, particularly if you are new to the University but also for existing staff seeking a refresher.

With the introduction of the points-based immigration system and with immigration legislation becoming ever stricter, the UK now operates one of the world’s most complex immigration systems.

The aim of this course is to help those involved with recruitment and selection to navigate the rules which regulate the recruitment of individuals who are subject to immigration control, whilst ensuring full compliance. It will outline the key requirements in advertising, selection, pre-employment checks and the responsibilities throughout employment that the University is legally bound to observe.

Additional dates for this programme will be released in Michaelmas term. Please register your interest if you would like to be informed of new dates when they are available.

This programme is designed to support academic and research leaders and managers with the skills and insights they need to lead others effectively. Group leaders and PIs/senior researchers with responsibility for others are particularly encouraged to attend.

It will enable participants to reflect on their current leadership style and provide techniques they can use to effectively manage a diverse range of perspectives and create an inclusive culture across the University. Those with responsibility for others have a key role to play in shaping a positive working environment, supporting progression and ensuring equality, including pay equality. Given the University's strategic priorities, it is critical that leaders and managers understand the impact of their decisions throughout the employment timeline and know how to reduce the risk of sex, race or other discrimination, whether explicit or implicit.

The programme is delivered in partnership with Pearn Kandola, experts in evidence-based inclusive leadership development.

Inclusive Leadership Programme Launch Event new Tue 2 Jul 2019   15:15 Finished

Leaders and managers in academic, research and professional service roles are invited to join Professor Eilís Ferran, Pro-Vice-Chancellor for Institutional and International Relations, to find out more about the new Inclusive Leadership Programme. The event will outline the programme’s key aims and content, designed to support the critical role that leaders and managers play in shaping a positive working environment, supporting progression and ensuring equality.

In her recent statement, Professor Ferran said:

"Achieving equality for all is of fundamental importance to the University and its employees. Both the monitoring of equalities data and feedback from our staff, for example in the Vice-Chancellor’s mycambridge consultation and in the recent staff survey, makes it clear that we need to do more to actively promote an inclusive culture, ensure good management practice and support our staff with their career development. I fully endorse the programmes and encourage you to take the opportunity to participate and support others to do so as well. This is an exciting opportunity for us to take a frank look at how inclusive we currently are and, by working together, how we can make progress towards our goal of achieving equality of pay and opportunity at the University."

NB Registration and refreshments will be available from 3pm. For further information about the Inclusive Leadership Programme and to book a place please see Related courses below.

Additional dates for this programme will be released in Michaelmas term. Please register your interest if you would like to be informed of new dates when they are available.

This programme is designed to support academic, research and professional service leaders and managers with the skills and insights they need to lead others effectively. It will enable participants to reflect on their current leadership style and provide techniques they can use to effectively manage a diverse range of perspectives and create an inclusive culture across the University. Those with responsibility for others have a key role to play in shaping a positive working environment, supporting progression and ensuring equality, including pay equality. Given the University's strategic priorities, it is critical that leaders and managers understand the impact of their decisions throughout the employment timeline and know how to reduce the risk of sex, race or other discrimination, whether explicit or implicit.

The programme is delivered in partnership with Pearn Kandola, experts in evidence-based inclusive leadership development.

Induction: Online Self-taught Bookable

This online course welcomes new staff to the University and provides key information to help them settle into their new role quickly and achieve their full potential within their role as soon as possible. It will give new staff an overview of the University, including what to expect from induction and essential information along with some background on the history and traditions.

This online course complements the local induction new staff will receive in their institution, department or faculty.

A Raven password is needed to access this online course. If you don't already have one, visit

This two part interactive workshop offers those with some experience of leading and managing others the opportunity to extend their knowledge in relation to leadership and engagement of others. It will provide time to reflect on leadership values, beliefs, attitudes and style and the impact this has on leadership performance. The workshop will also explore how to motivate and engage others to achieve their full potential.

Leadership Essentials Thu 28 Feb 2019   09:30 Finished

Leadership Essentials is a key programme suitable for all managers, which aims to help them refresh and build their skills and experience in managing others. As well as clarifying key responsibilities, it focuses on critical areas that managers can find more difficult, such as giving and receiving feedback effectively and handling challenging conversations. It incorporates tutor input, opportunities for discussion, reflection and sharing of good practice with other managers.

Before attending, please take some time to review the short films of other University colleagues talking about their role as a manager, Leadership Essentials: Management Responsibilities

Success in fundraising is not simply about securing donations. Success requires leaders to look at our institutions from our stakeholders’ perspectives, and endeavour to determine their passions as they relate to the work of our institutions. This is a responsibility not taken lightly, and requires an understanding of the role and purpose of philanthropy throughout the university.

Sue Cunningham, president and chief executive officer of the Council for Advancement and Support of Education (CASE), an international association of educational institutions serving education leaders and advancement practitioners in their efforts to advance education to transform lives and society, will lead this masterclass on the university as a philanthropic organization.

Ms. Cunningham will draw from her three-decade career in advancement that started in the theatre community in Wales, and took her to the University of St. Andrews, the University of Oxford, the University of Melbourne, and now to CASE, where she leads a global organization of more than 3,700 member institutions. She has led campaigns at three universities, developed the international capacity for fundraising at those institutions, spoken to countless groups of education leaders on the role and purpose of philanthropy in education, and brings experience and international context to this conversation.

How inclusion fosters increased innovation and global impact.

Who, what and how much — pathways through the finance committees.

Critical information with statutory significance for HOIs.

Current issues in managing the University Estate.

Update on current legislative practices.

The briefing will include topics about:

  • Costing & Pricing
  • New Sponsor Terms and Conditions
  • Pitfalls to avoid
Leading Your Team Through Change Tue 2 Apr 2019   09:30 Finished

Change is a constant feature in today’s workplace and yet many of us find it hard to navigate successfully through change.

Studies show that the line manager has a critical role to play in ensuring staff are ready for change and in successfully implementing it. These sessions will equip you with the skills and attitudes you need to guide, support and motivate your team through the process of change.

Case studies, discussion and activities will provide the opportunity to share ideas and embed skills.

Change is a constant feature in today’s workplace and this level of change certainly won’t go away and may indeed become more intense.

Studies show that the line manager has a critical role to play in ensuring staff are ready for change and in successfully implementing it. It can therefore be helpful to reflect on how we personally approach and manage change and how we can lead and support our teams through change.

This online course will give you some practical steps to help you lead your team through change whilst maintaining your own wellbeing.

Level 3 Award (ILM) in Leadership and Management charged Thu 25 Apr 2019   09:30 Finished

Please note that bookings cannot be placed for the ILM. A new Inclusive Leadership Programme is starting in Michaelmas and will cover the same key areas as the ILM, including leadership styles, effective communication and effective problem solving. These will be framed within the context of making fair and consistent management decisions. Please go to to book your place, and note that additional dates will be released shortly.

This programme offers an introduction to management skills and is externally accredited by the Institute of Leadership & Management (ILM). It is highly participative and there is a strong emphasis on applying new learning to your work situation for the benefit of your team and your department.

The course is primarily aimed at those who currently have management responsibilities for others (including managers, team leaders or supervisors) or equivalent responsibilities (e.g. for managing services, projects, resources). All participants must have the opportunity to meet the assessment requirements which are specified by the ILM – please see further details below.

Managing and Developing Effective Teams Fri 3 May 2019   09:15 Finished

A team that works well is an exciting and creative place to be.

This course will enable you to identify the important ingredients for a successful team and to reflect on your own team management skills. It will also look at different team-working styles and examine the need to balance the requirements of the task, the team and the individual.

For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.

Managing Staff Performance Wed 15 May 2019   09:15 Finished

As a manager, it is your responsibility to get the best out of your staff so that your team functions at its full potential. This can be a daunting challenge: some individuals are easier to manage than others.

This course will pinpoint the skills you need to understand and manage staff performance and focus on the University policies which must underpin your approach.

Presentation, DVD and group discussion will be used to highlight key points and activities will give you an opportunity to practise in a safe and supportive environment.

MBTI: Understanding Personality Tue 12 Mar 2019   09:30 Finished

The Myers-Briggs Type Indicator (MBTI) is the most widely used personality instrument worldwide, based on over 50 years’ research and development.

It presents a framework for understanding how you operate, how others operate, and how you can use that understanding to get more from yourself and the relationships you have with others.

This workshop is led by a qualified MBTI practitioner and will involve taking the MBTI questionnaire, investigating the four areas of preference covered by MBTI, self-assessment of type with group exercises, looking at your best fit type and investigating how it could help you at work.

Learning about your personality type can help you to understand your role within your team and the role of others. It can also help you to cope with organisational change, deal with stress effectively and develop your emotional intelligence.

Minute taking is not usually about writing a verbatim record of what is said but it is about understanding why minutes are required and recognising what is important to record.

This module is an introductory guide for anyone who is required to take minutes. It does not cover the additional skills required to take minutes at University committee meetings.

ourcambridge Ideas Development Workshop new Mon 4 Feb 2019   13:30 Finished

WE NEED YOU! Following the ourcambridge launch sessions these workshops give professional services staff the opportunity to become more involved in the programme by helping develop the ideas that have been submitted and influence the programme outcomes. For more information about the ourcambridge programme please click here.

Please email if you have any queries about the workshop.

Presentation Skills: An Introduction Tue 4 Jun 2019   09:30 Finished

If you dread giving presentations or simply want to hone your skills, this workshop gives you an opportunity to ‘step up to the podium,’ and receive constructive feedback and coaching to be a better public speaker. Whatever your specific speaking goal might be - delivering a presentation to colleagues, chairing or engaging in a meeting, giving a toast or tribute, or responding confidently in a Q&A period – the supportive environment of this workshop will help you play to your strengths, face your fears and give you tools to overcome them.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

Presentation Skills: Online Self-taught Bookable

Do you dread speaking in public or giving presentations? Or are you looking to build on your current skills and experience to make your planning and delivery more effective? This module aims to develop your skills, knowledge and confidence in both formal and informal presentation situations e.g. meetings, training sessions and conferences.

This online module provides an opportunity to explore key areas in both preparation and delivery of presentations.

For additional guidance you can visit our Guide to successful online learning.

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