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Theme: Communication

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At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online course will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online course.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.


"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The course introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this course offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the course.

Communicating clearly and being engaging can be challenging in any work environment. Doing so remotely can be even more difficult. Whether you’re teaching, leading meetings or preparing for an interview, this session will provide you with constructive feedback and tips to refine your speaking style, get your points across, and increase your personal impact. Coaching will “zoom in” on the areas you need to focus on, address any concerns you may have about your communication skills, and help you shape and deliver your message with clarity and confidence.

Participants may also find it useful to complete the Presentation Skills online module

Please only book one session. This booking page may be used to book a follow-up session for additional support, through mutual agreement with the trainer.


Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

Crucial Conversations: How Can We Tackle Them? new Wed 13 Jan 2021   11:00 Finished


A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong: it is sensitive by nature. For these reasons, the conversation may require courage to have. So it is human nature to delay or even avoid the conversation. The longer you leave it though, the more challenging actually having the conversation becomes.

Join this webinar to learn about the sort of crucial conversations we may need to have and why it’s important to act early. The aim is then to provide ideas and tips to help you better prepare for and handle a crucial conversation well and with confidence – whether online or in person. Some eLearning resources for you to further your learning on the topic will be shared after the session.

Demonstrating Mutual Respect new Tue 17 Nov 2020   11:30 Finished


What does demonstrating mutual respect mean to you? How do you know when it’s happening? Who do you know who does it well, and what is that they are actually doing? With guests Dr Miriam Lynn, Head of E&D, and Professor Nita Forouhi, this short live session will explore these questions and consider the skills and knowledge each of us can use and embed in our everyday interactions with others.

Demonstrating Mutual Respect: Webinar new Self-taught Booking not required


What does demonstrating mutual respect mean to you? How do you know when it’s happening? Who do you know who does it well, and what is that they are actually doing? With guests Dr Miriam Lynn, Head of E&D, and Professor Nita Forouhi, this short webinar will explore these questions and consider the skills and knowledge each of us can use and embed in our everyday interactions with others.

Access the recording of the demonstrating mutual respect webinar.

Feedback Model: Bitesize Self-taught Booking not required

Feedback Model: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

Feedback Tips: Bitesize Self-taught Booking not required

Feedback Tips: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.


Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This course is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.

High Performance Influencing Model: Bitesize Self-taught Booking not required

High Performance Influencing Model: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

Learning at Work Week: Becoming a Conscious Leader Wed 19 May 2021   14:00 Finished


Conscious Leadership in its simplest form is bringing one’s whole self to your leadership role to create a culture of trust, care and positive influence. Using a simple tool to help you consider where you are on the conscious leadership spectrum, this short interactive session gives you the opportunity to explore what it means to be a conscious leader, and consider ways in which you can embrace this form of leadership to enhance your ability to enjoy and get the most out of a leadership role.


Join a short interactive session to learn how simple coaching skills can support the learning and development of your colleagues and your team.

LinkedIn Learning: Crucial Conversations new Self-taught Booking not required

A LinkedIn Learning course on Crucial Conversations, curated by PPD.

This is provided by the University of Cambridge subscription to LinkedIn Learning.

Please note that your training record on LinkedIn Learning will not currently be available via your training record within the University Training Booking System (UTBS).

LinkedIn Learning: Demonstrating Mutual Respect new Self-taught Booking not required

A LinkedIn Learning course on Demonstrating Mutual Respect, curated by PPD.

This is provided by the University of Cambridge subscription to LinkedIn Learning.

Please note that your training record on LinkedIn Learning will not currently be available via your training record within the University Training Booking System (UTBS).

A LinkedIn Learning course on Effective and Assertive Communication, curated by PPD.

This is provided by the University of Cambridge subscription to LinkedIn Learning.

Please note that your training record on LinkedIn Learning will not currently be available via your training record within the University Training Booking System (UTBS).

LinkedIn Learning: Influencing and Negotiating new Self-taught Booking not required

A LinkedIn Learning course on Influencing and Negotiating, curated by PPD.

This is provided by the University of Cambridge subscription to LinkedIn Learning.

Please note that your training record on LinkedIn Learning will not currently be available via your training record within the University Training Booking System (UTBS).

A LinkedIn Learning course on Leadership and Management – Feedback Skills, curated by PPD.

This is provided by the University of Cambridge subscription to LinkedIn Learning.

Please note that your training record on LinkedIn Learning will not currently be available via your training record within the University Training Booking System (UTBS).

Manage a Challenging Conversation: Bitesize Self-taught Booking not required

Manage a Challenging Conversation: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.


For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This course will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.

Negotiation - An Overview: Bitesize Self-taught Booking not required

Negotiation - An Overview: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

PIs: Working Effectively with your Postdoc new Thu 25 Feb 2021   11:30 Finished

So, you’ve recruited a new postdoc – now, what can you do to you ensure you work effectively together, support their work, align your plans, help them to develop and utilise their skills, establish a sense of wellbeing (yours and theirs)? What are your responsibilities in this area, what happens if things go off track, who can help? With guest PIs, including Professor Judy Hirst, this short live session will explore these questions and consider the key skills and knowledge to achieve an effective and productive working relationship and achieve the project goals together. It will also signpost you to resources and further opportunities to build your skills in this area.

Instructions to join the online webinar will be sent 2 days before the session.

This session extends the PI working effectively with your postdoc webinar; it is a pre-requisite to have attended or to watch the webinar in full before attending. In conversation with contributor Dr Ewan St John Smith, this interactive session considers some of the extended questions that came up that we did not have time to cover. These include typical questions below.

  • What is the best way to handle a situation where a postdoc has very different expectations of the post even after many one-to-one discussions?
  • I struggle to give enough direction that they stay close to the core work. Do you have recommendations for how to help guide people towards the work that's relevant and important to you and the grant?
  • How might you handle a situation where one lab member has low enthusiasm/drive and that seems to affect others?
  • Most groups have students, early postdocs and experienced postdocs. What are the main differences in working with them?
  • How often should I interact with a member of staff during a period of extended leave, and should I support interaction with the group during leave?
Presentation Skills: Online Course Self-taught Bookable


Do you dread speaking in public or giving presentations? Or are you looking to build on your current skills and experience to make your planning and delivery more effective? This course aims to develop your skills, knowledge and confidence in both formal and informal presentation situations e.g. meetings, training sessions and conferences.

This online course provides an opportunity to explore key areas in both preparation and delivery of presentations.

Question Types: Bitesize Self-taught Booking not required

Question Types: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules..

Questioning Technique: Bitesize Self-taught Booking not required

Questioning Technique: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

When Communication Goes Wrong: Bitesize Self-taught Booking not required

When Communication Goes Wrong: Bitesize

PPD bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

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