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This online workshop is tailored for line managers and aspiring managers, to empower them to unlock their full potential and enhance both individual and team performance. Through participation, you'll elevate team dynamics, nurture individual growth, and foster a culture of collaboration and accountability.

You will be introduced to the techniques of coaching and focus on the development of a range of skills that may be used to coach others effectively.

This course is highly interactive and will include the opportunity to practice your coaching skills in a safe space.

We are providing four workshops to learn new skills or refresh existing ones, with the Content Community.

During this session learn how to create accessible content for your users and avoid accessibility common errors.

Led by content designer Chris Watson and content design team lead Joanne Back from UIS.

See related courses below.

During this session, find out about accessibility best practices for content on social media.

Content on all the University's channels needs to be accessible, whether it's on a website, social media or paper.

Our speaker this month, SJ Ng, is part of the team that manages the University's central social media accounts. She'll talk about best practices to follow so that your content is accessible to as wide an audience as possible. The formats covered will include images, videos and audio.

There will also be an opportunity to ask questions.

We are providing four workshops to learn new skills or refresh existing ones, with the Content Community this month. You'll also put knowledge into practice with interactive examples.

During this session discover how to get the most out of Google Analytics and how you can use the data to make your content even better.

Led by content designers Lucy Moore and Lauren Parnell from University Information Services (UIS).

See related courses below.

During this session find out what competitor analysis is, how you can do it, and what the benefits are.

Competitor analysis is a technique you can use to research your competitors' strengths and weaknesses. It's a useful way to get ideas for improving your content. You can also use competitor analysis to find gaps in your existing content.

Are you comfortable writing and editing content? Do you feel ready to make your content more accessible for people with disabilities and improve the overall user experience for everyone?

If you are, we'd like to invite you to join us for this month's content accessibility workshop.

Together we'll work through a piece of your own content, from your website or intranet, to make it more accessible wherever we can. We'll use a handy checklist to help us, which includes:

• heading styles
• text styles
• colours and contrast
• alternative text for images
• captions and transcripts
• internal and external links
• file links and downloads

Please note:

Workshop places are limited. Only book a space if you're sure that you can attend. If you do need to cancel, please cancel 48 hours in advance so that someone else can attend.

We are providing four workshops to learn new skills or refresh existing ones, with the Content Community.

During this session discover the most important process for improving and maintaining your site: the content audit.

Led by Lauren Parnell, content designer in UIS communications team.

See related courses below.

During the summer the UIS content design team worked with the team in the Accessibility and Disability Resource Centre to refresh their website.

During this session find out how we reduced, reorganised and rewrote the website to create a new user experience.

We’ll tell you about the tricky aspects of the project, the successes and the things we’d do differently next time.

And of course we’ll answer your questions on how you can use these approaches too.

This session took place on 21 March. Attendees heard about our new training programme for Content Editors - Optimise your content.

This training programme will:

• get your site ready to move to the new Drupal content management system
• help you improve your web content
• embed content standards and introduce consistency
• reduce website maintenance for your team or department
• provide a better user experience

By signing up for the programme, you’ll get access to:

• 6 live, online sessions where we'll explain the tasks to do, give examples, and answer questions
• personalised information and data for your website
• templates and step-by-step instructions
• support from content designers and peers
• a dedicated Teams channel and drop-in sessions as you work through the tasks

Find out more and view the session recording on the Content Community SharePoint site.

For this session, we'll look at card sorting.

Card sorting is an established method that can help you find out how different people interpret and categorise information. You can use card sorting results to improve the way content is organised and labelled on your website.

Whether you're planning a new site in Sharepoint or want to improve an existing Drupal site, card sorting can help you.

Join us for this month's session to:

• get information about card sorting and how it works
• learn how to plan and run card sorting sessions
• be inspired by case studies
• have a go at card sorting by taking part in our card sorting exercise

For this session, we'll look at top tasks.

Top tasks are the things that matter most to your users. There are usually around 5 to 10 main ones. Once you identify them, you'll be able to create content that gives users what they need.

By the end of the session, you'll:

• understand what top tasks are
• be able to find your site's top tasks
• have some case studies and resources that you can read in your own time

We are providing four workshops to learn new skills or refresh existing ones, with the Content Community this month. You'll also put knowledge into practice with interactive examples.

During this session find out what Search Engine Optimisation (SEO) is, why it is important and how you can use it to make your content more visible in search engines.

Led by content designers Lana Bozovic and Chris Watson from UIS.

See related courses below.

This session is a whistle-stop tour of common areas of Google Analytics 4, and the scenarios its data can help you analyse.

This session is suitable for complete beginners and those wanting to learn the basics of Google Analytics 4 (GA4). Universal Analytics has been replaced by GA4 and uses a whole new interface, those still using UA will need to switch over to GA4.

We will introduce you to Google Analytics 4 and how to set it up. We will look at what metrics are tracked for your website and how that is different to old Universal Analytics. We will explore how to use that data when optimising your website.

In the second half of the session, we will go through how to get Google Analytics 4 running on your website. This will include, creating a Google Analytics 4 property, sending in the request, and adding additional users.

Join us at the next Content Community event to get a checklist of regular website maintenance jobs that content editors can do. We will go through how to do the tasks and how they contribute to good user experience. Examples include how to find and address broken links, establishing a content review schedule, and things you should test regularly.

We are providing four workshops to learn new skills or refresh existing ones, with the Content Community this month. You'll also put knowledge into practice with interactive examples.

During this session learn how to create accessible content for your users and avoid accessibility common errors.

Led by content design team lead Joanne Back from UIS.

See related courses below.

Accessible content is easy to find, understand and interact with, regardless of the user's ability or the device they are using.

One common misconception is that web accessibility only helps people who have a permanent disability. Though 1 in 5 of us in the UK have a disability, all of us experience temporary and situational disabilities during our lifetime. This session builds on existing accessibility guidance from the content community.

This content community event will also cover:

• Updates about new WCAG 2.2 accessibility standards
• Common content accessibility issues in Drupal, SharePoint and Shorthand, and how to fix them
• Tools and tips for creating accessible web pages, videos, documents, social media posts and more

The session is for everyone interested in creating content.

A recording of this event will be available on the Content Community SharePoint site for anyone who cannot attend.

Metadata is a fundamental component behind search and reporting functionalities. This event will introduce the concept of metadata, provide examples of common types of metadata, and how metadata will help your intranet site function well.

Rob Ireland, SharePoint Developer, will host a show and tell to show how the new intranet will use metadata. There will also be other members of the Digital Presence Programme team available to answer questions.

Topics

• Introduction to metadata
• Functional examples of metadata
• Review how metadata will help your intranet function well

If you are already aware of these concepts and what they are used for, you may find the related event more useful: Metadata event for staff with a technical and data management background

A recording of this event will be available on the Content Community SharePoint site for anyone who cannot attend.

Join the Optimise your content training programme for website editors and owners.

This training programme will:

• get your site ready to move to the new Drupal content management system
• help you improve your web content
• embed content standards and introduce consistency
• reduce website maintenance for your team or department
• provide a better user experience

By signing up for the programme, you get access to:

• 6 live, online sessions where we'll explain the tasks to do, give examples, and answer questions
• personalised information and data for your website
• templates and step-by-step instructions
• support from content designers and peers
• a dedicated Teams channel and drop-in sessions as you work through the tasks

Sign up

To sign up, complete our form on Typeform

Once you've submitted the form, we'll book you onto the course here on training.cam.ac.uk. You'll receive an automated confirmation email when we've done that.

Find out how to research the way users talk about your topic and use your findings to optimise your content for search

Adding the sorts of words that your users understand and search for to your content makes it quicker and easier to use. This research can also help you select keywords, which you can put in the right places for search engines to make it easier to find.

We'll show you some ways to research how your users talk about your topic, and how to make a keyword map of your pages to avoid them competing with each other. We'll make the template available for you to use in your own work.

Topics

• Analysing enquiries to improve your web content
• Alternative sources to look at if you don't have access to enquiries
• Creating a keyword map for your website

We'll also provide a quick look at the forthcoming new style guide.

February's event will introduce you to the 2i checklist and explain how to use it. After introducing you to the checklist, we'll have a go at applying the checklist to a piece of writing.

This event has 25 spaces so that we can support the small-group exercise. There's a waiting list so that any cancellations go to someone else. We'll run a second session if there are five or more people on the waiting list. For the exercise, you're welcome to bring your own piece of content to look at in your group. There will also be an example to work on for those who do not have something they can share.

We'll record the main part of the event about the checklist for anyone unable to attend. The recording and event resources will be available on the Digital Presence Programme's SharePoint site as soon as possible after the event.

This event will introduce you to the 2i checklist and explain how to use it. After introducing you to the checklist, we'll have a go at applying the checklist to a piece of writing.

This event has 30 spaces so that we can support the small-group exercise and has been offered first to those who were on the waiting list for the first edition held on Monday 28 February. For the workshop activity in breakout rooms, we will be using a Miro board and reviewing a webpage (we have two examples to choose from). You can access both in your browser, and we suggest using a laptop or desktop computer rather than a smartphone to make switching between windows easier.

The event resources will be available on the Digital Presence Programme's SharePoint site as soon as possible after the event.

The Content Community is providing four workshops on Monday 31 July to learn new skills or refresh existing ones.

During this session find out how you can improve your users' experience by making it easier to find the things they want most.

Led by content designers Lana Bozovic and Lizzie Bruce from UIS.

See related courses below.

With enough initialisms to drown in, the data privacy and protection legislation that affects our apps, online services and websites can seem impenetrable. So how do we demonstrate that we understand our users' concerns, comply with regulations and strike the balance between business and user needs?

In this session, we'll provide a refresher on cookie consent and data privacy compliance on web channels. We will review the current www.cam.ac.uk cookie and privacy setup. We will also explore when you might need to adopt local versions.

We all know that it can be impossible to understand data just by looking at a slew of numbers and stats. For data to be truly helpful, it needs to be presented in a logical, easy-to-understand way. This is where data visualisation comes in. It's the process of turning data into a compelling visual story through the use of graphics, like charts and graphs.

This content community event will cover:

• how to use data visualisation effectively in your content
• how to make your data visualisations accessible
• data, design and content tips for success

The session is for everyone interested in using data visualisation effectively.

A recording of this event will be available on the Content Community SharePoint site for anyone who cannot attend.

Most websites get the majority of their traffic from search engines. Search engine optimisation (SEO) is one key step to improving your content. This is where you consider how easy it is for users to find your website, what they are looking for when they do and try to make it easier for them.

During this event, we will introduce you to Google Search Console and how to gain access to it. We will look at what Google knows about your website, and what people are looking for on Google Search when they find your website. Finally, we’ll explore how to use that data when optimising a page on your website.

This content community event will also cover:

• how to access Google Search Console (and get verified)
• Google Search data you can see and what it means
• using Google Search Console to help you with SEO

The session is for everyone interested in using Google Search Console effectively.

A recording of this event will be available on the Content Community SharePoint site for anyone who cannot attend.