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An interactive workshop, focusing on providing service for both internal (colleagues) and external (readers) customers.
Date | Availability | |
---|---|---|
Tue 17 Jul 2018 | 09:30 | Finished |
Tue 17 Jul 2018 | 13:30 | Finished |
Wed 25 Jul 2018 | 15:30 | Finished |
Thu 29 Nov 2018 | 09:30 | Finished |
Outline Programme
13.30 Refreshments
14.00 Getting started
14.15 Brief introduction – Marjolein Allen
14.25 Why the change?/ Linking to roadmap/ CUL strategy – Rose Giles
14.35 Hopes & concerns – pairs exercise Also - What is working well? / needs to change?
15.00 Excellent Reader Service – Pairs/groups exercise
15.30 Refreshments
15.50 Feedback – excellent reader service
16.00 Making it happen? What do we need to start, stop & continue doing?
17.00 Way forward/close
17.15 Finish
The programme is designed to be flexible and to respond to emerging issues.