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An interactive workshop, focusing on providing service for both internal (colleagues) and external (readers) customers.

4 other events...

Date Availability
Tue 17 Jul 2018 09:30 Finished
Tue 17 Jul 2018 13:30 Finished
Wed 25 Jul 2018 15:30 Finished
Thu 29 Nov 2018 09:30 Finished

Outline Programme

13.30 Refreshments

14.00 Getting started

14.15 Brief introduction – Marjolein Allen

14.25 Why the change?/ Linking to roadmap/ CUL strategy – Rose Giles

14.35 Hopes & concerns – pairs exercise Also - What is working well? / needs to change?

15.00 Excellent Reader Service – Pairs/groups exercise

15.30 Refreshments

15.50 Feedback – excellent reader service

16.00 Making it happen? What do we need to start, stop & continue doing?

17.00 Way forward/close

17.15 Finish

The programme is designed to be flexible and to respond to emerging issues.