CI at Cambridge - How to Design Services That Work

Special

Understand what makes a good service for your users and identify key problems in your own service in this short workshop that covers an in-depth view of the 15 principles of good service design, and gives you hands on experience of applying them.

• Colleagues across the Collegiate University with an interest in process improvement.
• Further details regarding eligibility criteria are available

This session will be held in person and there will be practical activities for attendees to take part in.

• CI at Cambridge - How to Design Services That Work
• Lean Practitioner Course (LCS 1b)
• 8 Wastes
• Process Mapping and Analysis
• SIPOC training
• Six Thinking Hats
• Understanding and Measuring Benefits in Lean Management
• Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
• What is Lean?
• Analysing Business Processes: Where Do I Start?
• Drop In Sessions - Simplifying our Processes
• Effective use of workspace - using the 5S tool to help
• Facilitation and Coaching Skills for Continuous Improvement
• Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
• Nurturing a Lean Habit
• Introduction to Lean in HE: Making Improvements in the Workplace