UIS Staff: Introduction to HEAT
Wed 25 Oct 2017
Description
An introductory guide to the HEAT IT Service Support Management Tools (ITSSM) software that will provide users with the basic skills required to navigate and use the application.
Target audience
- University staff who will be required to work with HEAT in the performance of their role
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainers | |
|---|---|---|---|---|---|
| 1 | Wed 25 Oct 2017 14:00 - 16:00 | 14:00 - 16:00 | University Information Services, Roger Needham Building, Ely Training Room 1 | map | Adrian Stone, Vince Woodley |
Topics covered
- an understanding of the concepts of how HEAT works
- how to navigate around the primary functions of the HEAT application
- how the Incident Management life cycle is managed in HEAT
- how the Service Request Management life cycle is managed in HEAT
- how to request help and support
Objectives
An introduction to the HEAT ITSSM software aimed at providing all users with the knowledge required to navigate and use the application.
System requirements
A web browser and internet access.
Theme
UIS Systems
Booking / availability