HEAT ITSM (IT Service Management): Further Training
Tue 26 Jun 2018
Description
A slightly more advanced and in-depth look at the HEAT system.
Prerequisites
- Familiarity with HEAT
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Tue 26 Jun 2018 14:00 - 16:30 | 14:00 - 16:30 | University Information Services, Roger Needham Building, Ely Training Room 2 | map | Adrian Stone |
Topics covered
- How to set up Saved Searches and Dashboards
- How to create Knowledge articles
- An introduction into using Service Requests
- Looking at some of the other advanced features in HEAT ITSM software
Objectives
Aiming to enhance the analyst's ability to use HEAT ITSSM software.
System requirements
A web browser and internet access.
Theme
UIS Systems
Booking / availability