ISM (HEAT) refresher training for Security Operations Team Updated
Wed 19 Jun 2019
Description
A refresher course on the Ivanti Service Manager (ISM) (formerly known as HEAT ITSM) software that will update users on the basic skills required to navigate and use the application.
Target audience
- Security Operations Team
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Wed 19 Jun 2019 14:30 - 15:30 | 14:30 - 15:30 | University Information Services, Roger Needham Building, Ely Training Room 1 | map | Adrian Stone |
Topics covered
- an understanding of the concepts of how ISM works
- how to navigate around the primary functions of the ISM application
- how the Incident Management life cycle is managed in ISM
- how the Service Request Management life cycle is managed in ISM
- how to request help and support
Objectives
A refresher on the ISM software aimed at providing all users with the knowledge required to navigate and use the application.
System requirements
A web browser and internet access.
Theme
UIS Systems
Booking / availability