Communication Skills Advanced: "Was it something I said?"

Prerequisites

Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.

• University staff
• Further details regarding PPD's eligibility criteria are available

*Essential pre-course work

• You must complete either the online Communications Essentials course, or the Communication Skills Introduction course before your provisional booking will be confirmed.
• Please note your booking for this training will not be approved until 4 weeks before the course.

Number of sessions: 1

• to be able to build rapport with strangers in social/professional situations
• to improve your skills in communicating persuasively
• to be able to give and receive criticism effectively
• to know when and how to use different strategies for handling conflict

A questionnaire will be sent to participants to complete before the event

One full day session

• Communicating Assertively: Online Course
• Communication Essentials: Online Course
• Giving Effective Feedback: Online Course
• Managing Challenging Conversations: Online Course

• Communication
• Digital Capability (JISC)