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Wed 13 Nov 2024
09:30 - 16:30

CANCELLED

Provided by: Change and Programme Management Office


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2025


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Facilitation and Coaching Skills for Continuous Improvement
PrerequisitesNew

Wed 13 Nov 2024
CANCELLED

Description

This interactive course is complementary to other courses within the Continuous Improvement theme and is designed to give delegates the knowledge and tools to;

  • plan and deliver process improvement workshops
  • coach and support others to improve processes
Target audience
  • All current Cambridge University staff (departments and colleges)
  • Further details regarding eligibility criteria are available
Prerequisites

Must have completed "Introduction to Lean in HE - Making Improvements in the Workplaceā€¯ course and bite-sized sessions, SIPOC, Six Thinking Hats and 5 Whys.

Sessions

Number of sessions: 1

# Date Time Venue Trainers
1 Wed 13 Nov   09:30 - 16:30 09:30 - 16:30 Greenwich House, Heidelberg/Granada (Combined) Room map Linda Spinks,  Michelle Fordham,  Elena Carpenter,  Rebecca Shipley
Objectives
  • To refresh your knowledge of Lean Tools and Techniques
  • To develop your knowledge of the workshop facilitation process
  • To challenge your knowledge of selecting the right tool or approach
  • To develop your knowledge of using an A3 Improvement Charter to support your planning
  • To provide tips for increasing your confidence when facilitating workshops
  • To know how to react when workshops don't go to plan
  • To develop your understanding of how to capture workshop outputs and develop next steps
  • To develop your coaching skills within a Continuous Improvement context to support and empower others to improve processes
Format
  • Classroom based with interactive group work and experiential learning
Duration

One full-day session

Frequency

This course is run every 2 months throughout the year.

Related courses
Theme
Continuous Improvement

Booking / availability