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8 Wastes new Self-taught Booking not required

An introduction to the 8 Wastes (Lean methodology), and how to spot hidden waste in your own processes.

Analysing Business Processes: Where Do I Start? new Tue 18 Aug 2020   10:00 CANCELLED

This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

The course refers to the methodology used in conjunction with Triaster process mapping software available to users across the University of Cambridge.

  • Dan Ford and Elin Davies will share their "take aways" from the LeanHE England Event held in Cambridge on 4th September
  • There will be an open discussion about the shape and format of these seminars moving forward, including ideas for future content/speakers
  • There will be an opportunity for informal networking with other members of the Business Improvement at Cambridge community
Drop In Sessions - Simplifying our Processes new Fri 30 Oct 2020   09:00   [More dates...] [Places]

A series of 30 minute drop-in sessions to talk with one of the Simplifying our Processes team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys

The Simplifying our Processes team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.

29 other events...

Date Availability
Fri 30 Oct 2020 16:00 [Places]
Tue 3 Nov 2020 09:00 [Places]
Tue 3 Nov 2020 16:00 [Places]
Fri 6 Nov 2020 09:00 [Places]
Fri 6 Nov 2020 16:00 [Places]
Tue 10 Nov 2020 09:00 [Places]
Tue 10 Nov 2020 16:00 [Places]
Fri 13 Nov 2020 09:00 [Places]
Fri 13 Nov 2020 16:00 [Places]
Tue 17 Nov 2020 09:00 [Places]
Tue 17 Nov 2020 16:00 [Places]
Fri 20 Nov 2020 09:00 [Places]
Fri 20 Nov 2020 16:00 [Places]
Tue 24 Nov 2020 09:00 [Places]
Tue 24 Nov 2020 16:00 [Places]
Fri 27 Nov 2020 09:00 [Places]
Fri 27 Nov 2020 16:00 [Places]
Tue 1 Dec 2020 09:00 [Places]
Tue 1 Dec 2020 16:00 [Places]
Fri 4 Dec 2020 09:00 [Places]
Fri 4 Dec 2020 16:00 [Places]
Tue 8 Dec 2020 09:00 [Places]
Tue 8 Dec 2020 16:00 [Places]
Fri 11 Dec 2020 09:00 [Places]
Fri 11 Dec 2020 16:00 [Places]
Tue 15 Dec 2020 09:00 [Places]
Tue 15 Dec 2020 16:00 [Places]
Fri 18 Dec 2020 09:00 [Places]
Fri 18 Dec 2020 16:00 [Places]
Effective Meetings: Focus Groups new Fri 5 Jun 2020   14:00 Finished

This focus group provides an opportunity for you to support the ourcambridge team and contribute to the delivery of more effective and efficient meetings across the University.

Are you fed up with ineffective meetings? Or, are you already approaching meetings in an innovative way? The ourcambridge team would love your input, which will help to shape the guidance and toolkit we are producing.

The focus group will be formed of 6 colleagues using Microsoft Teams to discuss and answer a short series of questions centred around effective meetings and the guidance produced.

5S is defined as a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity. It's designed to help build a quality work environment, both physically and mentally.

This short virtual session looks at the Lean 5S tool as a way of organising workspace and how this can help wellbeing. It also draws comparisons with the Marie Kondo tidying method.

In preparation for the session, please take a photograph of something that makes you happy.

You will receive joining instructions a few days before the session with instructions on where to upload your photographs.

1 other event...

Date Availability
Tue 15 Dec 2020 10:00 [Places]
Effective Workload management focus group new Wed 12 Aug 2020   14:00 Finished

ourcambridge is leading a project focused on developing resources and tools to help and support workload management for professional services staff at the University.

This focus group will discuss the types of tools and resources that individuals, managers, and teams may find most useful. The focus group will be formed of 6 colleagues using Microsoft Teams.

The session will be led by Jenny Rampling, Senior Programme Co-ordinator

Facilitation Skills for Continuous Improvement new Tue 25 Aug 2020   09:15 CANCELLED

This course is designed to help delegates plan and deliver process improvement workshops and is complementary to other courses within the Business Improvement theme.

The course is designed to give participants an overview of Lean thinking as applied within Higher Education, and an explanation of some of the basic tools used to make improvements to processes. This session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can.

The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working

This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment.

Details regarding LCS can be found here -

3 other events...

Date Availability
Wed 18 Nov 2020 09:15 [Full]
Tue 8 Dec 2020 09:15 [Full]
Mon 15 Feb 2021 09:15 [Places]
Lean Practitioner Course new charged Mon 17 Feb 2020   09:30 Finished
  • This course has been commissioned by ourcambridge and is delivered by a third party company.
  • The course provides an accredited Lean Practitioner qualification. The course involves a 2-day face to face training session followed by completion of a 6-week project.
LiL: Remote Working Self-taught Booking not required

A curated learning path on working remotely. For more resources see the University of Cambridge's LinkedIn Learning Hub.

The course can be accessed here.

ourcambridge champion engagement session new Fri 28 Aug 2020   14:00 CANCELLED

Join us for an informal session where you can have your say about getting the most of being an ourcambridge champion and help shape the future of the ourcambridge programme. You will take part in a facilitated conversation by a member of the ourcambridge team.

ourcambridge champions MS Teams workshop new Fri 16 Oct 2020   15:00 Finished

An interactive workshop to determine the format and structure of the ourcambridge champions MS Teams group, including channels.

The workshop will be facilitated by a member of the ourcambridge team.

Places are limited and will be allocated on a first-come, first-served basis.

Please do not sign up to this workshop if you are booked to attend the session on Tuesday 13th October

Have you ever wondered how senior managers balance demanding job roles and extensive workloads? The ourcambridge team have brought together an experienced panel of senior managers who are happy to share an honest insight into the realities of their workload management. The session will include the opportunity to ask questions to the panel and provide some top tips and interesting reflections.


  • Emma Rampton, Registrary
  • Professor Anna Vignoles, Professor of Education, Faculty of Education
  • Dr Nick Bampos, Deputy Head of Department, Department of Chemistry
  • Dr Karen Kennedy, Director of Strategic Partnerships Office


Jenny Rampling, Senior Programme Co-ordinator, ourcambridge

Speakers: Joanne Bishenden and Ian Matthias from PA Consulting Title: ourcambridge seminar: Engaging with Academics Effectively Wednesday 24 July 3-4pm Faculty of Classics, Lecture Theatre 1.02, Sidgwick Site

ourcambridge Speed Mentoring event new Tue 3 Nov 2020   10:30   [More dates...] [Places]

"I liked that there was a diverse background of university staff involved in the session, and all of the mentors were really engaged and enthusiastic. I felt that I could be honest about some of my experiences in the University, good and bad. All the mentors I spoke to acted as a good sound board for the issues that I wanted to discuss and they have given me some excellent advice and ideas."

Are you feeling stuck in a rut? Would you like some inspiration or a supportive listening ear? Would you like to meet some new people from across the University and find out more about how this unique and strange institution works? This is a great opportunity for you. We have brought together panels of experienced managers and leaders from across the University for two special speed mentoring sessions so that they can offer you their support and advice.

Speed mentoring offers you the opportunity for a series of short, focused conversations about a specific question or issue you are struggling with. You will rotate around four different mentors, spending around 10 minutes with each, to gain different perspectives on an issue you are seeking to resolve or a project you are trying to progress. 

"The fact that we saw four different mentors was brilliant - we gained different perspectives, saw different mentoring types and were also introduced to people and roles we may not have known about."

Please register for just one of these events.

Tuesday 3rd November 2020 Time: 10.30-11.30


  • Jessica Barrick - Deputy Head - Finance and Studentships
  • Marie Butcher - Faculty Administrator - Faculty of Human, Social & Political Sciences
  • Daniel Wunderlich - Assistant Director (SHSS & SAH) – Research Office
  • Steve Riley - Chief Operating Officer - University Information Services
  • Linda Spinks - Process Improvement Manager - ourcambridge
  • Dr Susie Wan - Faculty Administrator - Faculty of Economics

Date: Thursday 10th December 2020 Time: 15.30-16.30


  • Amanda Hepton-Patchett - Communications Lead - ourcambridge
  • Anthony Dangerfield - Head - International Student Office
  • Kate Livingstone - Senior User Researcher - University Information Services
  • Marita Walsh - Support Services Manager - Department of Chemistry
  • Ben Warn - Acting Secretary - School of Arts & Humanities
  • Jane Wilkinson - Head - Postgraduate Admissions

Please note you will be invited to meet four out of the six mentors listed. Due to the complexity of the scheduling, it is not possible to request particular mentors. You will be sent details of who you will be meeting and the times, in advance. If you foresee any particular difficulty, please email

1 other event...

Date Availability
Thu 10 Dec 2020 15:30 [Places]
ourcambridge – Supporting Our Staff new Tue 23 Jun 2020   13:00 Finished

The ourcambridge team are involved in a number of projects that aim to improve staff wellbeing and recognise the critical contribution that professional services staff make to the University. This session will provide an overview of the ourcambridge programme, how our projects aim to support staff and highlight the ways professional services staff can get involved.


  • Rachel Machon, Head of HR for ourcambridge and Supporting Our Staff Lead
  • Jenny Rampling - Senior Programme Coordinator
  • Claire Brind - Senior Programme Coordinator
  • Freya Villis - Senior Programme Coordinator
  • Dr Fatima Baldo - Professional Services Graduate Trainee
ourcambridge Values Focus Group new Mon 9 Nov 2020   11:00   [More dates...] [Places]

Over the past year, ourcambridge has worked with professional services staff from across the University to develop a set of core values that underpin the way we work. The values that you chose together were: Trust, Respect, Integrity and Collaboration. Embedding these as part of our culture means truly living them in the way in the way we work, through our actions and behaviours.

This focus group provides the opportunity for you to share your ideas for practical ways in which we can bring these values to life in our daily work. We will discuss the types of initiatives, tools and resources that individuals, managers, and teams may find most useful for promoting and embedding these new values. The focus group will be formed of 6 colleagues using Microsoft Teams.

The sessions will be led by Fatima Baldo, Jenny Rampling and Freya Villis, Senior Programme Co-ordinators

2 other events...

Date Availability
Wed 18 Nov 2020 13:00 [Places]
Mon 23 Nov 2020 10:00 [Places]
Process Mapping and Analysis new Self-taught Booking not required

A short course explaining how we identify, map and analyse business processes at the University of Cambridge

Reimagining Professional Services Workshop Tue 3 Nov 2020   12:30 [Places]

The workshop is part of the first stage of the ‘Reimagining Professional Services’ programme where we will discuss what is working well for staff, and where there is room for improvement, for the benefit of the collegiate University.

This series of drop in sessions has been designed to support both mentees and mentors who are taking part in the ourcambridge self-match mentoring scheme. They are entirely optional and you can attend as many or as few as you would like. To ensure that everyone is able to contribute to the sessions we are limiting the number of places for each session to 20. Where sessions are specifically designed for either the mentees or the mentors, this will be made clear (if you are both, you are welcome to attend both). The sessions will be interactive and focus around key discussion topics. For some sessions, we may contact you and ask you to watch a short 5-10 minute film beforehand.


There is no need to attend all sessions. Please register only for those that you wish to attend.

  • Wednesday 21 October 12:00-13:00: Mentoring basics (for both mentors and mentees)
  • Wednesday 18 November 11.00-12:00: Establishing a positive mentoring relationship (mentees only)
  • Thursday 26 November 11:30-12:30: Establishing a positive mentoring relationship (mentors only)
  • Wednesday 16 December 14:00-15:00: Self reflection (for mentees only)
  • Monday 18 January 15:00-16:00: Goal setting (for both mentors and mentees)
  • Friday 19 February 14:00-15:00: Communication skills (listening and questioning) (for both mentors and mentees)
  • Thursday 18 March 10:00-11:00: Giving and receiving feedback

5 other events...

Date Availability
Thu 26 Nov 2020 11:30 [Places]
Wed 16 Dec 2020 14:00 [Places]
Mon 18 Jan 2021 15:00 [Places]
Fri 19 Feb 2021 14:00 [Places]
Thu 18 Mar 2021 10:00 [Places]
SIPOC training new Self-taught Booking not required

A short how-to guide to creating and using SIPOC analysis in process improvement

Six Thinking Hats new Self-taught Booking not required

A short introduction to De Bono's Six Thinking Hats - a creative thinking tool for creative meetings.

The University's most loved bird, Raven [1], is 15 years old now and is getting some changes [2] like second factor validation [3]. Join us at this session where we'll show you some of these changes and where we will also talk about identity services like Lookup [4]. You will come away with some tricks on how you can make best use of these services to make yourself more discoverable and find other people in the University.


This seminar is presented by UIS in partnership with ourcambridge.

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