Ivanti Service Manager: Tasks, Knowledge Articles & Service Requests Prerequisites
Tue 22 Jan 2019
Description
Further training on the Ivanti Service Manager (ISM) software, specifically looking at Tasks, Knowledge Articles & Service Requests.
Prerequisites
- Completion of the Introduction to Ivanti Service Manager course
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Tue 22 Jan 2019 10:00 - 12:30 | 10:00 - 12:30 | University Information Services, Roger Needham Building, Ely Training Room 2 | map | Adrian Stone |
Topics covered
- How to create and manage Tasks
- How to create Knowledge Articles
- An introduction into using Service Requests
Objectives
Aiming to enhance the analyst's ability to use the ISM software.
System requirements
A web browser and internet access.
Related courses
Theme
UIS Systems
Booking / availability