skip to navigation skip to content
Tue 22 Jan 2019
10:00 - 12:30

Venue: University Information Services, Roger Needham Building, Ely Training Room 2

Provided by: University Information Services


Booking

Bookings cannot be made on this event (Event is completed).


Other dates:

No more events



Register interest
Register your interest - if you would be interested in additional dates being scheduled.


Booking / availability

Ivanti Service Manager: Tasks, Knowledge Articles & Service Requests
Prerequisites

Tue 22 Jan 2019

Description

Further training on the Ivanti Service Manager (ISM) software, specifically looking at Tasks, Knowledge Articles & Service Requests.

Prerequisites
Sessions

Number of sessions: 1

# Date Time Venue Trainer
1 Tue 22 Jan   10:00 - 12:30 10:00 - 12:30 University Information Services, Roger Needham Building, Ely Training Room 2 map Adrian Stone
Topics covered
  • How to create and manage Tasks
  • How to create Knowledge Articles
  • An introduction into using Service Requests
Objectives

Aiming to enhance the analyst's ability to use the ISM software.

System requirements

A web browser and internet access.

Related courses
Theme
UIS Systems

Booking / availability