Microsoft Certified Solutions Associate (MCSA): Windows 8.1 - Supporting (70-688) NewSpecial£
This instructor-led fee based course has been commissioned by the UIS through a third party company.
This course will provide you with the knowledge and skills required to support a Windows 8.1 deployment in medium and large enterprise environments and to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.
This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.
You will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course is also designed to prepare certification candidates for Supporting Windows 8.1 Exam 11-688 which is part of the Windows 8 MCSA
For those who wish to commence with the MTA entry-level credential from Microsoft there are a number of Online courses listed in Related courses below that would be relevant.
View a Microsoft Certification Roadmap
- All current University IT supporters who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise environments, within a Windows domain environment
- Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery
- The secondary audience for this course can include students preparing to take exam 70-688
- Further details regarding eligibility criteria are available
Before attending this course, students must have:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
- Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management- Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
- Windows Server 2008 R2 or Windows Server 2012 fundamentals
- Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
- Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
- Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals
Number of sessions: 10
- Module 1: Introduction to Troubleshooting Windows 8.1
- Module 2: Troubleshooting Computer Startup
- Module 3: Troubleshooting Hardware and Device Drivers
- Module 4: Remote Troubleshooting
- Module 5: Troubleshooting Network Connectivity Issues
- Module 6: Troubleshooting Group Policy
- Module 7: Troubleshooting User Settings
- Module 8: Troubleshooting Remote Connectivity
- Module 9: Troubleshooting Resource Access within a Domain
- Module 10: Configuring and Troubleshooting Resource Access for Non-Domain Joined
Clients
- Module 11: Troubleshooting Applications
- Module 12: Maintaining Windows 8.1
- Module 13: Recovering Windows 8.1
After completing this course, students will be able to:
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1
- Troubleshoot startup issues and operating system services on a Windows 8.1 system
- Resolve issues related to hardware devices and device drivers
- Troubleshoot computers remotely
- Troubleshoot issues related to network connectivity
- Troubleshoot client configuration failures and GPO application issues
- Troubleshoot issues related to user settings
- Troubleshoot remote connectivity issues
- Resolve issues related to accessing resources from computers that are domain-joined
- Resolve issues related to accessing resources from computers that are not domain-joined
- Troubleshoot issues related to application installation and operation
- Maintain Windows 8.1 following deployment
- Design and implement extranet connectivity for Windows 8
- Recover a computer running Windows 8.1
- Presentations, demonstrations and practicals
- University departments and colleges £850 (VAT not applicable)
The fee includes:
- Instructor-led tuition
- Courseware
- Lunches, teas and coffees
Receive a 10% discount off the total price when booking and attending all the following two courses
- Microsoft Certified Solutions Associate (MCSA): Windows 8.1 - Configuring (70-687)
- Microsoft Certified Solutions Associate (MCSA): Windows 8.1 - Supporting (70-688)
Cancellations
This third-party course requires a minimum number of participants in order that it can run. Should that minimum number not be reached within 25 working days of the course, the course will be cancelled and any payments returned to participants. If the minimum number is met within 25 working days and a course participant cancels within the 25 working days of the course date, the participant will be liable for 100% of the course fee. In some circumstances the participant can put forward a replacement from their institution within this time frame.
The course prepares you for the Supporting Windows 8.1 Exam 11-687 which is part of the Windows 8 MCSA
Should you wish to take the exam the following can be purchased by course participants during/after the course at a discount rate:
- A MeasureUp practice exam
- Award winning practice exams, view a demo
- Three modes
- Test mode - designed to be like a true test
- Study mode - provides feedback throughout with reference to external text, learning and articles on the Microsoft site
- Custom mode - allows candidates to select a series of questions from the curriculum to focus on selected areas
- From date of purchase candidates have 356 days to activate online, thereafter candidates have 180 days of unlimited access
- Microsoft Labs Online
- A cloud-based environment that enables students to conduct exercises using real Microsoft products on live virtual machines with online exercise
- View a demo, please note to view this demo, Internet Explorer version 7 is required and if not already installed an ActiveX Control requiring admin rights. There is a FAQ for Microsoft Labs Online
- The labs online expire 6 months from purchase
- A Pearson Vue exam voucher
- Candidates have one year from the date of purchase to take their exam, which can be taken through a Pearson Authorised exam centre
A full list of exam topics can be viewed under Skills measured on the following Supporting Windows 8.1 Exam 11-688 page.
The exam can be booked and taken through a Pearson Authorised exam centre
Exam Preparation
In addition to the material on this course please refer to:
- the section labelled Preparing for the exam in the exam page
- the Microsoft Virtual Academy - Preparing for the Windows 8.1 MCSA course
MS IT Academy Certification Roadmap
- Five days
- Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 R2 - Administering (70-411) Series 2
- Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 R2 - Configuring Advanced Services (70-412) Series 2
- IT Service Management: ITIL Foundation
Booking / availability