Office of Student Conduct, Complaints and Appeals course timetable

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's new Student Complaint Procedure.

In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.

This workshop will provide you with an overview of the Examination Review Procedure, including: guidance on mark checks; how some matters might be dealt with at an Examiners’ Meeting; how an investigation is undertaken once a student raises a formal complaint regarding their results; and possible outcomes that Examiners may be required to undertake.

This presentation will be followed by a series of case studies, giving you the opportunity to understand how the Examination Review Procedure works in practice.

This workshop will provide you with an overview of the Examination Review Procedure, including: guidance on mark checks; how some matters might be dealt with at an Examiners’ Meeting; how an investigation is undertaken once a student raises a formal complaint regarding their results; and possible outcomes that Examiners may be required to undertake.

This presentation will be followed by a series of case studies, giving you the opportunity to understand how the Examination Review Procedure works in practice.

This workshop will provide you with an overview of the Examination Review Procedure, including: guidance on mark checks; how some matters might be dealt with at an Examiners’ Meeting; how an investigation is undertaken once a student raises a formal complaint regarding their results; and possible outcomes that Examiners may be required to undertake.

This presentation will be followed by a series of case studies, giving you the opportunity to understand how the Examination Review Procedure works in practice.

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's new Student Complaint Procedure.

In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.