Office of Student Conduct, Complaints and Appeals course timetable

This session provides an overview of the revised Student Complaint Procedure, new from 1 October 2024 onwards.

This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.

Topics to be discussed will include:

 -  revisions to the Student Complaint Procedure
 -  how to prevent student complaints
 -  how to respond to student complaints at a local (department or service) level
 -  how to respond to a formal student complaint
 -  appropriate remedies for student complaints
 -  how to support students who wish to make a complaint

The session will include a case study and discussion.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available.

This session provides an overview of the responsibilities of the Chairs of Examiners, Senior Examiners, Chairs of Degree Committee or delegates in investigating suspected academic misconduct and sanctioning academic misconduct where found.

This session familiarises staff with the changes to investigating and sanctioning academic misconduct for assessment submissions which was introduced in October 2023. A written guide and templates are available from OSCCA.

This session provides an overview of the responsibilities of the Chairs of Examiners, Senior Examiners, Chairs of Degree Committee or delegates in investigating suspected academic misconduct and sanctioning academic misconduct where found.

This session familiarises staff with the changes to investigating and sanctioning academic misconduct for assessment submissions which was introduced in October 2023. A written guide and templates are available from OSCCA.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available.

A briefing on the University's Examination Review Procedure.

This formal University procedure is used by students to request a review where:

-  a procedural irregularity in the examination process has adversely impacted on your examination results; or
-  demonstrable bias or the perception of bias has occurred within the examination process; or
-  the withdrawal of academic provision, which had adversely impacted on your examination results and of which the Examining Board were not aware [this ground is for students whose assessment results have been adversely affected by industrial action].

Find out or remind yourself what to do if you receive a request to respond to an examination review, or if a student is asking you about requesting an examination review.

This session includes case studies and discussion to ensure that examiner decisions are robust.