Managing Challenging Conversations: Online

OnlineNew

For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.

University staff

• To help you understand when and why managers may need to have difficult or challenging conversations
• To enable you to prepare for and have a successful discussion
• To support you to identify and develop the skills needed to deal with challenging situations and conversations assertively

• Please make a booking in order to receive the web link to access the material for this online module
• A Raven password is needed to access this online module
• Further information regarding Raven is available
• If you are unable to or prefer not to complete this training online please contact PPD, who will be happy to discuss alternative options with you

Approximately half an hour

• Communicating Assertively: Online
• Communication Essentials: Online
• Communication Skills Introduction: "Are you receiving me?"
• Communication Skills Advanced: "Was it something I said?"
• Effective Staff Review and Development: Online
• Giving Effective Feedback: Online

• Communication
• Leadership
• Relationship Building