IT Service Management: ITIL Foundation (Online) BeginnersOnlineSpecial£
The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT Service Management in the world. ITIL® is a Best Practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for reliable, high-quality IT services.
This ITIL Foundation e-learning course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services.
The eLearning course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It uses the ITIL IT Service Management Glossary of Terms & Definitions and ITIL IT Service Management Acronyms.
The online course materials are available to you for one year from the date you receive your login details.
ITIL Foundation is the entry level qualification of the ITIL Qualifications scheme.
- Current Cambridge University and college staff & students who are IT professionals, customers, or users involved in the provision or receipt of IT Services
- Further details regarding eligibility criteria are available
- If taking an exam, candidates are advised that Photo ID must be provided (Driving License, Passport and named work ID badges are all acceptable). This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.
- Overview of ITIL® and Service Management
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- ITIL qualification scheme and exam technique
A detailed list of the syllabus can be found online
- To gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL® practices for Service Management
- To fully prepare you for the ITIL® Foundation examination
- e-learning online course
In order to access the online course you must have the listed hardware specification.
- University departments £320
- Colleges and private payments from University members are charged £320 + VAT = £384
The fee includes:
- Online course
- The official ITIL Foundation manual
- Full tutor support from 30 industry experts via email
- On-line exam simulator
- ITIL Foundation examination voucher. Delegates can choose to be issued with a Thompson Prometric exam voucher and can sit the exam in the course providers examination centre or be issued with a Protor U exam voucher which affords the convenience of taking the exam remotely
- Online exam simulator
Please allow up to 7 working days from payment confirmation to receiving the courseware pack provided with your product
Please note that payment is non-refundable
The Foundation Certificate in IT Service Management is a pre-requisite for the all other ITIL-based certificates in IT service management.
The exam is multiple-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).
The exam can be taken at the course providers exam centre in London or as a http://http://www.proctoru.com/ ProctorU exam.
Certificates are posted from the http://www.bcs.org/ BCS examining institute.
- Viewing the ITIL Foundation eLearning product and attempting all the recommended exercises will take approximately 8-10 hours.
- Delegates wishing to undertake the Foundation exam can expect to invest 21 hours of study, including additional reading and exam preparation.
Booking / availability