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The Art of Negotiation and Influence (GSLS) Mon 23 Jul 2018   09:00 [Full]

A one day master class in communication from an external trainer who has previously been employed as a hostage negotiator and detective in the Metropolitan Police Force. Participants will gain a practical insight into how professional communicators communicate, and how it can be applied in everyday life.

At the end of the session participants will:

  • Know how to persuade and influence effectively
  • Understand how to have greater impact when communicating
  • Have practiced the fundamental tools of professional communicators


  • Levels of communication
  • Trust
  • Stages of active listening
  • Non-judgmental language
  • Achieving win/win
  • Building rapport
  • Dos and don’ts

Please note that due to the popularity of this course any cancellations must be received by 10th July. Cancellation after this date, non-attendance or failure to attend for the full day will incur a cancellation fee of £50 and blocking from further attendance. Only book if you know you can come!