HRTP: UAT Helpdesk - POs and SMEs (In Person Face to Face) Special
Wed 24 Jan 2024
CANCELLED
Description
Unfortunately this session has been cancelled and will be rescheduled on Friday 26th January. The invite will be send across shortly.
Target audience
- HR Product Owners and HR Subject Matter Experts
- Further details regarding eligibility criteria are available
Sessions
Number of sessions: 2
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Wed 24 Jan 09:30 - 13:00 | 09:30 - 13:00 | University Information Services, Roger Needham Building, Ely Training Room 2 | map | Mark Pennell |
| 2 | Wed 24 Jan 14:00 - 17:00 | 14:00 - 17:00 | University Information Services, Roger Needham Building, Ely Training Room 2 | map | Mark Pennell |
Objectives
- Understand key helpdesk concepts and terminology
- Carry out helpdesk activities as an employee
- Carry out helpdesk activities as a manager
- Carry out helpdesk activities as an administrator
- Carry out helpdesk activities as an agent
- Manage helpdesk resources as a member of HR shared services
- Manage knowledge articles as a knowledge author
Format
- Presentations, demonstrations and practicals
System requirements
- Please bring a laptop
Duration
- One full day session
Related courses
- HRTP: UAT Compensation - POs and SMEs (In Person Face to Face)
- HRTP: UAT Core HR - POs and SMEs (In Person Face to Face)
- HRTP: UAT Payroll - POs and SMEs (In Person Face to Face)
- HRTP: UAT Time and Labour POs and SMEs (In Person Face to Face)
Theme
User Acceptance Testing
Booking / availability