Office of Student Conduct, Complaints and Appeals course timetable
Thursday 1 June
14:00 |
A briefing on the University's Examination Review Procedure. This formal University procedure is used by students to request a review where: - a procedural irregularity in the examination process has adversely impacted on your examination results; or - demonstrable bias or the perception of bias has occurred within the examination process; or - the withdrawal of academic provision, which had adversely impacted on your examination results and of which the Examining Board were not aware [this ground is for students whose assessment results have been adversely affected by industrial action]. Find out or remind yourself what to do if you receive a request to respond to an examination review, or if a student is asking you about requesting an examination review. This session includes case studies and discussion to ensure that examiner decisions are robust |
15:00 |
This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure. This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments. Topics to be discussed will include: - how to prevent student complaints - how to respond to student complaints at a local (department or service) level - how to respond to a formal student complaint - appropriate remedies for student complaints - how to support students who wish to make a complaint The session will include a case study and discussion. |