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This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure.
This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.
Topics to be discussed will include:
- how to prevent student complaints - how to respond to student complaints at a local (department or service) level - how to respond to a formal student complaint - appropriate remedies for student complaints - how to support students who wish to make a complaint
The session will include a case study and discussion.