University Student Complaint Procedure workshop 2024

New

This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure.

This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.

Topics to be discussed will include:

 -  how to prevent student complaints
 -  how to respond to student complaints at a local (department or service) level
 -  how to respond to a formal student complaint
 -  appropriate remedies for student complaints
 -  how to support students who wish to make a complaint

The session will include a case study and discussion.

Anyone with responsibility for resolving complaints at a local department or service level, Anyone with responsibility for supporting students to make a complaint about, The briefing is similar to the session run in June 2023.

None

Number of sessions: 1

One hour session (combined with the examination review procedure immediately prior would make this a 2 hour session)