Content Community:how to improve your site with top tasks

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For this session, we'll look at top tasks.

Top tasks are the things that matter most to your users. There are usually around 5 to 10 main ones. Once you identify them, you'll be able to create content that gives users what they need.

By the end of the session, you'll:

• understand what top tasks are
• be able to find your site's top tasks
• have some case studies and resources that you can read in your own time

• Members of the Content Community
• University website owners and editors

Workshop

MS Teams

• Joanne Back, Content Design Team Lead (University Information Services)
• Eloise Hayes, Content Designer (University Information Services)
• Lana Bozovic, Content Designer (University Information Services)
• Lucy Moore, Content Designer (University Information Services)

• Microsoft Teams, with small break-out groups
• We'll use Miro to do a short exercise. You don't need to prepare anything for this
• This session will be recorded

1 hour

Content Community events typically run once a month.

• Content Community workshop: using data to improve your content (August)
• Content Community workshop: Creating user-centred content (August)
• Content Community: Balancing your data needs with your users' privacy needs
• Content Community:Using Google Search Console
• Content Community: metadata for content editors