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- Select training provider - (Office of Student Conduct, Complaints and Appeals)
Thu 1 Jun 2023
15:00 - 16:00

Venue: New Wing Seminar Room, Second Floor, Student Services Centre, Bene't Street, CB2 3PT

Provided by: Office of Student Conduct, Complaints and Appeals


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Student Complaint Procedure briefing 2023

Thu 1 Jun 2023


This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure.

This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.

Topics to be discussed will include:

 -  how to prevent student complaints
 -  how to respond to student complaints at a local (department or service) level
 -  how to respond to a formal student complaint
 -  appropriate remedies for student complaints
 -  how to support students who wish to make a complaint

The session will include a case study and discussion.

Target audience

Anyone with responsibility for resolving complaints at a local department or service level Anyone with responsibility for supporting students to make a complaint about




Number of sessions: 1

# Date Time Venue Trainer
1 Thu 1 Jun   15:00 - 16:00 15:00 - 16:00 New Wing Seminar Room, Second Floor, Student Services Centre, Bene't Street, CB2 3PT Sarah d'Ambrumenil

One hour session (combined with the examination review procedure immediately prior would make this a 2 hour session)

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