Cisco Networking Academy: Hardware and Upgrade Support

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Your hands-on guide to PC hardware. Learn to diagnose, repair, and upgrade components to launch your IT career.

Have you ever wondered what goes on inside your computer or wished you could fix a technical problem yourself? In today's world, when a computer slows down or a component fails, it can stop you from getting work done. When hardware fails, IT support specialists are the experts who diagnose and resolve the issue.

In this course you will learn the core skills that IT support specialists use every day. You will learn to troubleshoot common hardware problems, from a faulty power supply to a failing hard drive. We will guide you through common safety procedures, show you how to identify the purpose of every port and cable, and give you practical experience installing and upgrading key components like memory (RAM) and storage drives to boost system performance. By the end of this course, you will be able to perform basic hardware repairs, maintenance, and upgrades to ensure optimal functionality for end users.

Whether you're aiming for an entry-level IT role or simply want to be able to solve your own tech problems, this course provides the foundational skills you need.

Note: This is the final course in a four-course series called the IT Support Specialist Career Path. This Career Path prepares students for the CCST IT Support certification and entry-level jobs in IT.

• All current Cambridge University members (departments and colleges)
• Further details regarding eligibility criteria are available

The course is divided into 4 modules:

• Module 1

Hardware and Upgrade Support Introduction;

• Module 2

Troubleshooting Common Hardware Issues;

• Module 3

Common Hardware Upgrades;

• Module 4

Hardware and Upgrade Support Course Final Exam;

To book on this course select the blue Book a place (provisional) button. Once the request has been received, an 'invite link' will be sent to you. Click on the link to access the course. If you already have an account created in Cisco Netacad or the Cisco Skills for All Networking Academy websites then simply login to access the course. Otherwise you will be prompted to create an account during which you should use your @cam email address.