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Cancellation and Non-attendance Policy

We ask that participants do not book on training courses unless they are sure they can attend.

1. An administrative charge will be applied for late cancellations (less than 48 hrs notice).

2. An administrative charge of £50 will be applied for non-attendance on any activity.

If you have any questions about a booking, or if you believe that your circumstances warrant further consideration, please contact as soon as possible.

How to cancel your booking

If you need to cancel your place, please do so as soon as possible.

  • Choose Your Bookings
  • Choose the relevant booking
  • Select Cancel booking
  • Select a reason for cancellation
  • Choose Cancel Booking


If you have cancelled within 48 hours or have not attended an activity you will be contacted to request further information. Administrative charges will be issues by email and are payable through the University eSales system. If we do not hear from you we will contact your Head of Department or College for additional details.

All administrative charges are paid into a hardship fund.