HEAT ITSM (IT Service Management): Further Training
Tue 28 Aug 2018
CANCELLED
Description
A slightly more advanced and in-depth look at the HEAT system.
Prerequisites
- Familiarity with HEAT
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Tue 28 Aug 2018 10:00 - 12:30 | 10:00 - 12:30 | University Information Services, 17 Mill Lane Training Room | map | Adrian Stone |
Topics covered
- How to set up Saved Searches and Dashboards
- How to create Knowledge articles
- An introduction into using Service Requests
- Looking at some of the other advanced features in HEAT ITSM software
Objectives
Aiming to enhance the analyst's ability to use HEAT ITSSM software.
System requirements
A web browser and internet access.
Theme
UIS Systems
Booking / availability