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This development programme for generalist and specialist administrators draws on the expertise of senior figures in the University and provides up to date information on the various strands and issues of University strategy and governance. It includes development of some key skills and a project activity, and offers a valuable opportunity to network with administrators from the UAS and other departments and institutions.

Selection for this programme is via nomination by School Secretaries, Heads of Division or Heads of Non-School Institutions during the summer. Nominees will need to demonstrate the benefit of participating, both for themselves and their institution. Please speak to your line manager and/or appropriate nominator if you would like to be considered.

Please see further information about key themes and speakers on the programme flyer.

An information event about three apprenticeship cohorts being offered across the University:

• Business Administration Level 3
• Team Leader/Supervisor Level 3
• Customer Service Specialist Level 3

There will be a presentation from the apprenticeship team and training provider selected to deliver these programmes - West Suffolk College.

The event will involve short presentations lasting around 45 minutes. The remainder of the event will be a drop-in clinic for those people that have any queries and who would like to complete an expression of interest form.

A network meeting for university staff interested in establishing an apprenticeship under the Apprenticeship Levy to share questions, experiences and advice.

Do you find yourself saying ‘Yes’ when you really mean to say ‘No’? Or do you get the impression people think you’re rather too direct? This course will teach you to avoid both extremes and to build constructive working relationships through assertiveness – a form of behaviour that demonstrates your self-respect and your respect for others.

At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.

Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.

Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

Have you ever found yourself in the middle of a conflict wondering how you got into it and how to get out? This course sets out to identify and examine the causes of conflict and to offer a range of practical techniques for resolving disputes. Skilled negotiation is often crucial and this course introduces a proven approach that is used widely by professional mediators and negotiators. You will have the opportunity to explore and practice key ideas using presentation, self assessment, role play and discussion in a friendly and informal group setting.

The rights and responsibilities outlined in data protection and freedom of information legislation impact upon the University’s academic and administrative work. This course explores the key concepts in data protection law and illustrates how the ‘data protection principles’ affect various day-to-day working scenarios. It introduces the fundamental aspects of the Freedom of Information Act 2000 and details the ways in which the University handles responses to individual requests. Finally, it outlines various records management and information security measures that can aid compliance with the legislation and lead to a more efficient working environment.

This online course offers a short introduction to data protection concepts, explains why they are important to the University, and signposts to further guidance materials. As nearly all University staff are likely to collect and handle personal information about living identifiable individuals in one way or another, it’s important to have a basic understanding of the main issues.

The content of this course reflects the provisions of the General Data Protection Regulation as well as related data protection law.

In the workplace there will be occasions when people feel that they have been bullied, harassed or subjected to inappropriate behaviour. This is a practical and important interactive session which is designed to provide clarity and guidance on the University’s Dignity at Work policy and procedures. It will explain the legal framework, and will clarify options and practical measures open to you to help you address Dignity at Work problems if they arise.

The Staff Review and Development (SRD) process provides the opportunity for supervisors, managers and academics to engage in constructive discussion with their staff or academic colleagues about current and future work and their personal and career development.

This online module, including visual, audio and filmed material, will focus on an overview of the process, practical advice and useful reminders of good practice to help you to make the most of SRD. You will need a PC, Mac or tablet device.

Please make a booking to receive instructions about how to access the online module. For additional guidance you can visit our online learning section of the website.

View a short trailer for the online module.

This short online guide for all staff provides hints, tricks and tips to help you manage your Inbox.

Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.

Have you ever been concerned about a situation and wanted to help, but didn't? Hearing a racist/sexist/homophobic joke in the tea room? Seeing an inappropriate touch of a friend? Watching a colleague wince at being belittled or interrupted in a team meeting? You're not alone, this is more common for many of us than you might think.

Come along to this short session to find out why this happens and what it means to be an active bystander. This includes simple changes and actions you can take to support others around you without confrontation and, over time, support a more inclusive environment for all of us to live and work in.

This programme is designed to support academic, research and professional service leaders and managers with the skills and insights they need to lead others effectively. It will enable participants to reflect on their current leadership style and provide techniques they can use to effectively manage a diverse range of perspectives and create an inclusive culture across the University. Those with responsibility for others have a key role to play in shaping a positive working environment, supporting progression and ensuring equality, including pay equality. Given the University's strategic priorities, it is critical that leaders and managers understand the impact of their decisions throughout the employment timeline and know how to reduce the risk of sex, race or other discrimination, whether explicit or implicit.

The programme is delivered in partnership with Pearn Kandola, experts in evidence-based inclusive leadership development.

This programme is designed to support academic and research leaders and managers with the skills and insights they need to lead others effectively. Group leaders and PIs/senior researchers with responsibility for others are particularly encouraged to attend.

It will enable participants to reflect on their current leadership style and provide techniques they can use to effectively manage a diverse range of perspectives and create an inclusive culture across the University. Those with responsibility for others have a key role to play in shaping a positive working environment, supporting progression and ensuring equality, including pay equality. Given the University's strategic priorities, it is critical that leaders and managers understand the impact of their decisions throughout the employment timeline and know how to reduce the risk of sex, race or other discrimination, whether explicit or implicit.

The programme is delivered in partnership with Pearn Kandola, experts in evidence-based inclusive leadership development.

This online course welcomes new staff to the University and provides key information to help them settle into their new role quickly and achieve their full potential within their role as soon as possible. It will give new staff an overview of the University, including what to expect from induction and essential information along with some background on the history and traditions.

This online course complements the local induction new staff will receive in their institution, department or faculty.

A Raven password is needed to access this online course. If you don't already have one, visit http://www.cam.ac.uk/cs/docs/faq/n5.html

Mentoring can be a really useful tool in helping people to develop their professional lives and careers, in both roles of mentor and mentee.

This interactive workshop is designed to give an overview and introduction to mentoring, informing participants about what mentoring is, giving them the opportunity to explore the key benefits for mentors and mentees, learn some key skills needed to both mentor and be mentored effectively and become familiar with some simple models, tools and techniques to support the mentoring partnership and maximise its value and impact.

Effective risk management enables the University to identify, assess and seize opportunities which assist in the delivery of its objectives and improve its performance, whilst protecting the reputation and sustainability of the University. The University is committed to ensuring that it has a robust and comprehensive system of risk management in line with the requirements of the Office for Students.

This interactive tutorial provides an introduction to the principles of risk management at the University of Cambridge. The course will give you an introduction to risk management, help you to understand why risk management is necessary and point to some practical tools and guidance to support you in managing risks.

Change is a constant feature in today’s workplace and yet many of us find it hard to navigate successfully through change.

Studies show that the line manager has a critical role to play in ensuring staff are ready for change and in successfully implementing it. These sessions will equip you with the skills and attitudes you need to guide, support and motivate your team through the process of change.

Case studies, discussion and activities will provide the opportunity to share ideas and embed skills.

Change is a constant feature in today’s workplace and this level of change certainly won’t go away and may indeed become more intense.

Studies show that the line manager has a critical role to play in ensuring staff are ready for change and in successfully implementing it. It can therefore be helpful to reflect on how we personally approach and manage change and how we can lead and support our teams through change.

This online course will give you some practical steps to help you lead your team through change whilst maintaining your own wellbeing.

A team that works well is an exciting and creative place to be.

This course will enable you to identify the important ingredients for a successful team and to reflect on your own team management skills. It will also look at different team-working styles and examine the need to balance the requirements of the task, the team and the individual.

For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.