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Administrator Development Programme Mon 6 Nov 2017   09:30 Not bookable


This development programme for generalist and specialist administrators draws on the expertise of senior figures in the University and provides up to date information on the various strands and issues of University strategy and governance. It includes development of some key skills and a project activity, and offers a valuable opportunity to network with administrators from the UAS and other departments and institutions.

Selection for this programme is via nomination by School Secretaries, Heads of Division or Heads of Non-School Institutions during the summer. Nominees will need to demonstrate the benefit of participating, both for themselves and their institution. Please speak to your line manager and/or appropriate nominator if you would like to be considered.

Please see further information about key themes and speakers on the programme flyer.


A review of ways in which equality and diversity issues relate to admissions interviewing. Participants will consider possible responses to a number of case studies in order to explore what ‘good practice’ really means

Please note: this course addresses equality and diversity considerations and is not a substitute for participation in the Admissions Selection Workshops. New interviewers are asked to register for one of the Admissions Selection Workshops, for an introduction to Cambridge’s admissions selection process, including discussion of how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA). Note that the Admissions Selection Workshops also include opportunities to practise by interviewing current first-year undergraduates


The Senior Tutors' Committee expects those involved in the undergraduate admissions selection process to receive appropriate training. These workshops cover the entire selection process as well as interviewing techniques. Led by Admissions Tutors, they are designed to help you make your contribution to the admissions selection process as effective as possible. They include opportunities to practise by interviewing current first-year undergraduates, using authentic paperwork, and they explain how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA).

The workshop will focus on mock interviews, with first-year undergraduates in related disciplines, and on discussion with an Admissions Tutor. We have asked all volunteer interviewees to consent to our circulating their application papers to participants in advance of the workshop, so that you may consider possible approaches to interviewing mock applicants. Closer to the date of the session we will send you copies of the handouts by email, to be printed and taken with you to the session.

Before attending the workshop, please study the online module. This module provides an overview of Cambridge’s undergraduate admissions process and highlights some important principles and practices relating to conducting effective admissions.

2 other events...

Date Availability
Fri 24 Nov 2017 14:00 [Full]
Mon 27 Nov 2017 14:00 [Full]


The Senior Tutors' Committee expects those involved in the undergraduate admissions selection process to receive appropriate training. These workshops cover the entire selection process as well as interviewing techniques. Led by Admissions Tutors, they are designed to help you make your contribution to the admissions selection process as effective as possible. They include opportunities to practise by interviewing current first-year undergraduates, using authentic paperwork, and they explain how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA).

The workshop will focus on mock interviews, with first-year undergraduates in related disciplines, and on discussion with an Admissions Tutor. We have asked all volunteer interviewees to consent to our circulating their application papers to participants in advance of the workshop, so that you may consider possible approaches to interviewing mock applicants. Closer to the date of the session we will send you copies of the handouts by email, to be printed and taken with you to the session.

Before attending the workshop, please study the online module. This module provides an overview of Cambridge's undergraduate admissions process and highlights some important principles and practices relating to conducting effective admissions.


The Senior Tutors' Committee expects those involved in the undergraduate admissions selection process to receive appropriate training. These workshops cover the entire selection process as well as interviewing techniques. Led by Admissions Tutors, they are designed to help you make your contribution to the admissions selection process as effective as possible. They include opportunities to practise by interviewing current first-year undergraduates, using authentic paperwork, and they explain how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA).

The workshop will focus on mock interviews, with first-year undergraduates in related disciplines, and on discussion with an Admissions Tutor. We have asked all volunteer interviewees to consent to our circulating their application papers to participants in advance of the workshop, so that you may consider possible approaches to interviewing mock applicants. Closer to the date of the session we will send you copies of the handouts by email, to be printed and taken with you to the session.

Before attending the workshop, please study the online module. This module provides an overview of Cambridge’s undergraduate admissions process and highlights some important principles and practices relating to conducting effective admissions.

1 other event...

Date Availability
Thu 30 Nov 2017 14:30 [Places]


The Senior Tutors' Committee expects those involved in the undergraduate admissions selection process to receive appropriate training. These workshops cover the entire selection process as well as interviewing techniques. Led by Admissions Tutors, they are designed to help you make your contribution to the admissions selection process as effective as possible. They include opportunities to practise by interviewing current first-year undergraduates, using authentic paperwork, and they explain how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA).

The workshop will focus on mock interviews, with first-year undergraduates in related disciplines, and on discussion with an Admissions Tutor. We have asked all volunteer interviewees to consent to our circulating their application papers to participants in advance of the workshop, so that you may consider possible approaches to interviewing mock applicants. Closer to the date of the session we will send you copies of the handouts by email, to be printed and taken with you to the session.

Before attending the workshop, please study the online module. This module provides an overview of Cambridge’s undergraduate admissions process and highlights some important principles and practices relating to conducting effective admissions.


The Senior Tutors' Committee expects those involved in the undergraduate admissions selection process to receive appropriate training. These workshops cover the entire selection process as well as interviewing techniques. Led by Admissions Tutors, they are designed to help you make your contribution to the admissions selection process as effective as possible. They include opportunities to practise by interviewing current first-year undergraduates, using authentic paperwork, and they explain how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA).

The workshop will focus on mock interviews, with first-year undergraduates in related disciplines, and on discussion with an Admissions Tutor. We have asked all volunteer interviewees to consent to our circulating their application papers to participants in advance of the workshop, so that you may consider possible approaches to interviewing mock applicants. Closer to the date of the session we will send you copies of the handouts by email, to be printed and taken with you to the session.

Before attending the workshop, please study the online module. This module provides an overview of Cambridge’s undergraduate admissions process and highlights some important principles and practices relating to conducting effective admissions.


The Senior Tutors' Committee expects those involved in the undergraduate admissions selection process to receive appropriate training. These workshops cover the entire selection process as well as interviewing techniques. Led by Admissions Tutors, they are designed to help you make your contribution to the admissions selection process as effective as possible. They include opportunities to practise by interviewing current first-year undergraduates, using authentic paperwork, and they explain how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA).

The workshop will focus on mock interviews, with first-year undergraduates in related disciplines, and on discussion with an Admissions Tutor. We have asked all volunteer interviewees to consent to our circulating their application papers to participants in advance of the workshop, so that you may consider possible approaches to interviewing mock applicants. Closer to the date of the session we will send you copies of the handouts by email, to be printed and taken with you to the session.

Before attending the workshop, please study the online module. This module provides an overview of Cambridge’s undergraduate admissions process and highlights some important principles and practices relating to conducting effective admissions.

Admissions Selection Workshops Unscheduled Not bookable


Dates for these workshops are being finalised and will be released in due course. Booking will open once these are available.

The Senior Tutors' Committee expects those involved in the undergraduate admissions selection process to receive appropriate training. These workshops cover the entire selection process as well as interviewing techniques. Led by Admissions Tutors, they are designed to help you make your contribution to the admissions selection process as effective as possible. They include opportunities to practise by interviewing current first-year undergraduates, using authentic paperwork, and they explain how interviews and admissions decisions relate to the University’s agreement with the Office for Fair Access (OFFA).

Before attending the workshop, please study the online resource. This resource provides an overview of Cambridge's undergraduate admissions process and highlights some important principles and practices relating to conducting effective admissions

Assertiveness in Management Mon 25 Jun 2018   09:15   [More dates...] [Places]


As a manager, handling relationships is one of your key skills. An ability to think, speak and act assertively in these relationships will enhance your reputation and success. If you want to motivate staff, earn their loyalty and enable them to achieve the best possible results, then this course is for you. It will also deal with the challenges of managing your own manager assertively.

2 other events...

Date Availability
Tue 30 Jan 2018 09:15 [Full]
Thu 12 Jul 2018 09:15 [Places]
Building Resilience to Manage Stress new Thu 24 May 2018   09:00   [More dates...] [Places]


We all experience difficulties and challenges in our lives, and we may often feel out of our depth and overwhelmed by the pressures whether it is work demands, life’s transitions, traumatic events, bereavements, relationship problems and so on. Stress builds up when we can’t get our needs met, and when we feel we don’t have the resources, capabilities, insights or understandings to feel prepared to respond in the best way to these.

This course will offer the possibility of exploring ways in which we can build resilience in the face of stress and make a difference. It will also introduce you to the key concepts of resilience building in order to manage stress as well as incorporating some empowering tools to deal with this.

1 other event...

Date Availability
Thu 1 Mar 2018 09:00 [Full]

If you would like to refine your presentation skills, or address insecurities about any aspect of your speaking, these sessions are aimed at identifying the areas you need to focus on, be it at the micro level (elocution), the macro level (shaping an interesting presentation), or any point in between. During this one to one session, coaching will provide you with active practice, honest and constructive feedback, and practical tips to make you a more confident and effective communicator. Put yourself under the microscope, and you’ll be ready to step into the spotlight.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

It is possible to use this booking page to book one follow-up session for additional support. The course trainer will advise when this may be helpful. Please only book one session at a time.

11 other events...

Date Availability
Wed 31 Jan 2018 10:35 [Full]
Wed 31 Jan 2018 11:40 [Full]
Wed 31 Jan 2018 13:45 [Full]
Wed 31 Jan 2018 14:50 [Full]
Wed 31 Jan 2018 15:55 [Full]
Wed 7 Mar 2018 09:30 [Full]
Wed 7 Mar 2018 10:35 [Full]
Wed 7 Mar 2018 11:40 [Full]
Wed 7 Mar 2018 13:45 [Full]
Wed 7 Mar 2018 14:50 [Full]
Wed 7 Mar 2018 15:55 [Full]
Communicating Assertively: Online Self-taught Bookable


At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Communicating Assertively: Online and Workshop Tue 28 Nov 2017   13:30 [Full]


At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This blended programme comprises an online module and a face to face workshop. You will be expected to have completed the online material before attending the face to face workshop.

The online module will help you understand the assertive mindset and to highlight what assertiveness looks and sounds like.

The face to face workshop provides an opportunity to discuss what you have learned, to put your assertive skills into practice and to receive individual guidance and feedback.

Instructions regarding how to access the online module will be given in your booking confirmation email.

If you would prefer to complete just the online module without attending a face to face workshop, please visit the booking page for the online module only.

Communication Essentials: Online Self-taught Bookable


"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.


Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.

2 other events...

Date Availability
Wed 6 Dec 2017 09:15 [Full]
Wed 27 Jun 2018 09:15 [Places]


Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

3 other events...

Date Availability
Wed 28 Feb 2018 09:15 [Full]
Tue 27 Mar 2018 09:15 [Full]
Mon 4 Jun 2018 09:15 [Full]
Conflict Resolution Tue 20 Feb 2018   09:30   [More dates...] [Full]


Have you ever found yourself in the middle of a conflict wondering how you got into it and how to get out? This course sets out to identify and examine the causes of conflict and to offer a range of practical techniques for resolving disputes. Skilled negotiation is often crucial and this course introduces a proven approach that is used widely by professional mediators and negotiators. You will have the opportunity to explore and practice key ideas using presentation, self assessment, role play and discussion in a friendly and informal group setting.

1 other event...

Date Availability
Fri 25 May 2018 09:30 [Full]

This course is aimed to increase your understanding of the issues surrounding disclosures of sexual assault and harassment of students, the support available locally and the new University Harassment and Sexual Misconduct Procedures.

4 other events...

Date Availability
Wed 13 Dec 2017 09:00 Not bookable
Thu 18 Jan 2018 14:00 Not bookable
Fri 9 Feb 2018 11:00 Not bookable
Thu 1 Mar 2018 11:00 Not bookable
Data Protection and FOI: An Introduction Tue 16 Jan 2018   09:30   [More dates...] [Places]


The rights and responsibilities outlined in the Data Protection and Freedom of Information Acts increasingly impact upon the University’s academic and administrative work. This course explores the key concepts in the Data Protection Act 1998 and illustrates how the ‘data protection principles’ affect various day-to-day working scenarios. It introduces the fundamental aspects of the Freedom of Information Act 2000 and details the ways in which the University handles responses to individual requests under both Acts. Finally, it outlines various records management and information security measures that can aid compliance with the legislation and lead to a more efficient working environment.

2 other events...

Date Availability
Tue 27 Feb 2018 13:00 [Places]
Tue 15 May 2018 09:30 [Places]


This course is designed for researchers and will support you in taking care of your research data. It is crucial for any researchers who may find themselves in possession of either personal data, or sensitive personal data, as defined by the Data Protection Act. If you don't know what the Act means by personal data, this is your chance to find out. This course will take about 30 minutes to work through. If it prevents you or a colleague losing research data or becoming a victim of identity theft, that time will be more than worth it.

A Raven password is needed to access this online course. If you don't already have one, visit http://www.cam.ac.uk/cs/docs/faq/n5.html


This course is crucial for any administrators who may find themselves in possession of either personal data, or sensitive personal data, as defined by the Data Protection Act. If you don't know what the Act means by personal data, this is your chance to find out. The course will take about 30 minutes to work through. If it prevents you or a colleague losing data or becoming a victim of identity theft, that time will be more than worth it.

A Raven password is needed to access this online course. If you don't already have one, visit http://www.cam.ac.uk/cs/docs/faq/n5.html

Developing Relaxation Skills new Wed 22 Nov 2017   14:00   [More dates...] [Places]


A workshop to enable you to practice and learn relaxation techniques to help release stress and improve wellbeing. It will provide an opportunity for people to relax and take time for themselves. The workshop will include deep breathing techniques, progressive muscle relaxation and a short mindfulness exercise. It will also allow time to consider what stress is and the impact this has on our lives.

2 other events...

Date Availability
Wed 17 Jan 2018 14:00 [Full]
Thu 19 Jul 2018 14:00 [Places]
Developing Talent in your Team new Thu 19 Oct 2017   09:30 Finished


Managing and developing talent in your team is a key skill for any manager in order to create an environment for their team to perform to the best of their ability, both individually and as a group.

From adopting a strategic approach to developing talent in order to deliver objectives, to understanding key strategies for developing your team at each stage of the employee lifecycle, this interactive and participative workshop offers you the opportunity to consider how to develop strength in your team, enhance motivation and wellbeing as well as share your experiences with others.

Develop your Career: Interview Techniques Mon 5 Feb 2018   09:30   [More dates...] [Places]


This course prepares you to excel at interview. You will learn how to anticipate questions you will be asked and plan how to answer them successfully. You will also learn how to project yourself positively and feel as calm and in control as you will look.

This course is highly participative and will include a short mock interview as well as an opportunity to share experiences with other course members.

The focus of the course is to provide participants with the generic skills necessary to succeed at interview in a variety of contexts.

1 other event...

Date Availability
Fri 22 Jun 2018 09:30 [Places]
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