skip to navigation skip to content

Theme: Leadership and Management Development

Show:
Show only:

31 matching courses


Administrator Development Programme Mon 7 Nov 2016   09:30 Finished


This development programme for generalist and specialist administrators draws on the expertise of senior figures in the University and provides up to date information on the various strands and issues of University strategy and governance. It includes development of some key skills and a project activity, and offers a valuable opportunity to network with administrators from the UAS and other departments and institutions

Selection for this programme is via nomination by School Secretaries, Heads of Division or Heads of Non-School Institutions during the summer. Nominees will need to demonstrate the benefit of participating, both for themselves and their institution. Please speak to your line manager and/or appropriate nominator if you would like to be considered

Please see further information about key themes and speakers on the programme flyer

Assertiveness in Management Mon 26 Jun 2017   09:00   [More dates...] [Full]


As a manager, handling relationships is one of your key skills. An ability to think, speak and act assertively in these relationships will enhance your reputation and success. If you want to motivate staff, earn their loyalty and enable them to achieve the best possible results, then this course is for you. It will also deal with the challenges of managing your own manager assertively.

1 other event...

Date Availability
Thu 13 Jul 2017 09:00 [Full]
Conflict Resolution Fri 26 May 2017   09:30   [More dates...] [Full]


Have you ever found yourself in the middle of a conflict wondering how you got into it and how to get out? This course sets out to identify and examine the causes of conflict and to offer a range of practical techniques for resolving disputes. Skilled negotiation is often crucial and this course introduces a proven approach that is used widely by professional mediators and negotiators. You will have the opportunity to explore and practice key ideas using presentation, self assessment, role play and discussion in a friendly and informal group setting.

1 other event...

Date Availability
Thu 22 Jun 2017 09:30 [Full]
Giving Effective Feedback: Online new Self-taught Bookable


Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.

Senior Leadership Programme Level 2 Wed 8 Nov 2017   09:00 [Places]


This programme aims to explore the complex leadership skills required by Heads of Institution and those in equivalent roles, in support of the University’s mission of achieving world-class research and teaching. Those new or recently appointed to their roles are especially encouraged to participate.

The programme has been running successfully now for a number of years.

The programme comprises four modules at the dates and times listed below. Participants are expected to make every effort to attend all four sessions.

Module 1: The Head of Institution as Leader
The first session includes presentations from the Vice-Chancellor and from a number of experienced Heads of Institution. It provides an overview of current and past theories of leadership as a context for the programme. Participants are encouraged to explore the challenges of the role and the skills required. They are given a framework to enable them to map out the field of leadership as it applies to them.

Module 2: Leading Strategy and Change
The session will consider the challenges in leading a department/team, including allocation of resources and setting priorities. It will examine the differences between operational and strategic leadership and will explore the key issues of both. Participants are encouraged to examine ways of thinking and acting strategically.

The session will also start to look at change management and how to lead effectively through a period of change. It will include presentations on leading others in a higher education environment from the PVC for Institutional and International Relations, and the Registrary.

Module 3: Leading Others through Change
This session is a continuation of Module 2 and considers the change leadership aspect of strategic implementation. It includes approaches to leading change, engaging others and dealing with resistance. Participants will discuss how their ability to lead and support staff may be enhanced through techniques such as coaching, giving constructive feedback and managing conflict.

This session includes an input from the Director of HR.

Module 4: Leading One Conversation at a Time
The session uses professional actors to practise and prepare for typically challenging leadership conversations. It offers the opportunity for participants to be coached as they practise in a safe and controlled environment delivering tangible results. Participants build confidence as they master new skills, accelerating and deepening learning.

Additional Briefings
In addition to the four core modules, participants will be invited to attend a number of optional 1 hour briefings. Topics include Managing the University Estate, HR Legal and Policy Issues, Financial Issues, Recruitment and Immigration, Equality and Diversity and Research Grant Applications. These will be held in January and again in June 2017, dates to be confirmed.

Leadership Essentials new Mon 22 May 2017   09:30 Finished


Leadership Essentials is a key programme suitable for all managers, which aims to help them refresh and build their skills and experience in managing others. As well as clarifying key responsibilities, it focuses on critical areas that managers can find more difficult, such as giving and receiving feedback effectively and handling challenging conversations. It incorporates tutor input, opportunities for discussion, reflection and sharing of good practice with other managers.

Before attending, please take some time to review the short films of other University colleagues talking about their role as a manager, Leadership Essentials: Management Responsibilities


Change is a constant feature in today’s workplace and yet many of us find it hard to navigate successfully through change.

Studies show that the line manager has a critical role to play in ensuring staff are ready for change and in successfully implementing it. These sessions will equip you with the skills and attitudes you need to guide, support and motivate your team through the process of change.

Case studies, discussion and activities will provide the opportunity to share ideas and embed skills.


The purpose of the Masterclasses is for leaders and managers in the University to learn about different aspects of leadership from the diverse and broad ranging experiences of our speakers, and to hear how different people operate in their role as a leader in a variety of different and often challenging situations.

The target audience for the Masterclass series is those who are undertaking (or have previously undertaken) a leadership or management development programme within the University – the sessions aim to complement the learning from these programmes.


The briefing will include topics about:

  • Costing & Pricing
  • New Sponsor Terms and Conditions
  • Pitfalls to avoid


How inclusion fosters increased innovation and global impact.


Who, what and how much — pathways through the finance committees.


Critical information with statutory significance for HOIs.


Current issues in managing the University Estate.


Update on current legislative practices.

Level 3 Award (ILM) in Leadership and Management charged Wed 26 Apr 2017   09:30 Not bookable


This programme offers an introduction to management skills and is externally accredited by the Institute of Leadership & Management (ILM). It is highly participative and there is a strong emphasis on applying new learning to your work situation for the benefit of your team and your department

The course is primarily aimed at those who currently have management responsibilities for others (including managers, team leaders or supervisors) or equivalent responsibilities (e.g. for managing services, projects, resources). All participants must have the opportunity to meet the assessment requirements which are specified by the ILM – please see further details below

Please note that there is currently a waiting list for this programme. If you are interested in attending please complete the application form at the link below and send a signed paper copy to PPD. Your application will be considered and your name will be added to the waiting list if you are eligible. When a place becomes available we will contact you to confirm your place

Please note this course consists of five mandatory full day sessions plus a mandatory one-to-one Tutorial lasting 30 minutes

The Tutorial will take place on one of the two red starred dates listed below

You will have to pick a date and time slot on Day 1 of the course

Please ensure you are available on both dates until we have confirmed your Tutorial slot

Level 3 Award in First Line Management Application Form - your application to attend the programme will not be considered until we have received a copy of this application document

Level 5 in Leadership and Management Unscheduled Not bookable


We are reviewing and redeveloping provision for leadership development at this level. The Level 5 programme is not scheduled to run at this time.

Please visit our Leadership & Management training provision page to see currently available leadership and management development provision.

Libraries: Making them Accessible to Disabled People Tue 18 Apr 2017   14:00 Finished


Disabled people face a range of barriers to their effective use of libraries, yet they are an important resource in enabling students to participate in study. This course will explore ways of accommodating disabled library users and help you to develop a plan for enhancing the service you offer. Libraries too have responsibilities under the Equality Act 2010 and this course will help you to achieve this.

Managing and Developing Effective Teams Fri 5 May 2017   09:00 Finished


A team that works well is an exciting and creative place to be.

This course will enable you to identify the important ingredients for a successful team and to reflect on your own team management skills. It will also look at different team-working styles and examine the need to balance the requirements of the task, the team and the individual.


For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.


As a manager, it is your responsibility to motivate staff and enable them to achieve the best possible results. Most of this is achieved in your informal day to day management and support of employees. However, problems sometimes arise and tools such as the University’s Capability, Disciplinary and Grievance procedures are there to support you and your staff in resolving a particular situation – they all include guidance about both informal and, where necessary, formal actions. This session is aimed at managers who wish to know more or refresh their knowledge about how and when these procedures can be used.

Managing Staff Performance: Introduction Fri 16 Jun 2017   09:00 [Full]


As a manager, it is your responsibility to get the best out of your staff so that your team functions at its full potential. This can be a daunting challenge: some individuals are easier to manage than others.

This course will pinpoint the skills you need to understand and manage staff performance and focus on the University policies which must underpin your approach.

Presentation, DVD and group discussion will be used to highlight key points and activities will give you an opportunity to practise in a safe and supportive environment.

Project Management: Online Self-taught Bookable


Managing and leading projects is a key skill, and yet it is often poorly understood and actioned; leading to projects that overrun, overspend or overwork the delivery teams.

This online module will provide you with a complete toolkit of project management skills (distilled from a number of sound project management “methodologies”) and an overview of various project planning techniques. Project Management: Online has been developed to help you focus on a project you are actively involved in (or one that is about to commence). You will apply a number of tools to real life situations and leave with a clear understanding of the major management issues and the basis of a clear and workable project plan.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to identify options and strategies to help move your project forward in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Project Management: Online and Workshop Thu 15 Jun 2017   13:00 [Full]


Managing and leading projects is a key skill, and yet it is often poorly understood and actioned; leading to projects that overrun, overspend or overwork the delivery teams.

This blended programme comprises an online module and a face to face workshop. You will be expected to have completed the online material before attending the face to face workshop.

The online module will provide you with a complete toolkit of project management skills (distilled from a number of sound project management “methodologies”) and an overview of various project planning techniques. It has been developed to help you focus on a project you are actively involved in (or one that is about to commence). You will apply a number of tools to real life situations and leave with a clear understanding of the major management issues and the basis of a clear and workable project plan.

The face to face workshop provides an opportunity to build on the learning from the online module. Working with others you will identify options and strategies to help move your project forward and consider solutions to problems you may have encountered.

Instructions regarding how to access the online module will be given in your booking confirmation email.

For additional guidance to help you gain the most from this blended programme you can download our Guide to successful online learning.

If you would prefer to complete just the online module without attending a face to face workshop, please visit the booking page for the online module only.

Staff Review and Development for Reviewers Thu 27 Apr 2017   09:15 Finished


The Staff Review and Development process provides the opportunity for supervisors, managers and academics to engage in constructive discussion with their staff or academic colleagues about current and future work and their personal and career development.

This course will focus on practical advice and development of a range of skills and techniques that may be used effectively when reviewing others. It will provide an opportunity for review practice, discussion with other reviewers and provide useful reminders of good practice.


Tessa Harrison, Director Students and Education, King’s College, London will explore Leading and Managing in Higher Education.

Forming a key component to the Strategic Development Programme but open to those in administrative leadership roles, the Seminar Series aims to explore the experiences of specialists in HE administration from both inside and outside the University.


Christine Stewart, Managing Director of Macresco Ltd will explore Principles of Lean Management. The Why, Where, What, When and How of improvement in Higher Education: This session will look at implementing improvement in a higher education environment. It will look at the challenges that we face and why we have no choice but to do things in a more effective way. It will look at how improvement in isolated parts of the institution can help but how it is only when we join these improvements together that we can truly make a sustainable difference. But this is not necessarily about big transformational changes this can be just about making things better in those processes and practices that we deal with every day. This session will also look at how if we take control and ownership of what we do we can help to unpick the complexity of higher education and constantly and consistently deliver what is needed.

Biography: Christine is an experienced lean practitioner; she has worked in the manufacturing, financial and higher education sectors to develop organisations, processes and people to become more effective and efficient. As head of the Lean University at Cardiff University she had the opportunity of implementing improvement across the organisation and to understand the complexity, pressures and politics that influence change in this type of environment. Most recently she has set up her own company working, primarily, in the higher education world to help institutions, departments, teams and individuals to develop their strategic plans for improvement, review and develop processes to deliver customer value and harness the knowledge and experience of staff in order to implement sustainable change.

Forming a key component to the Strategic Development Programme but open to those in administrative leadership roles, the Seminar Series aims to explore the experiences of specialists in HE administration from both inside and outside the University.


Speaker: Sara Corcoran, Director of Human Resources, University of Suffolk

Title: Staff Engagement in HE – a Professional Services Perspective

Brief description: This interactive session will explore with participants some of the issues impacting on HE staff engagement and the factors that contribute to inhibit or enhance this.

Biography: Sara joined the University of Suffolk (then UCS) as Director of HR on 1 August 2012, having previously held senior HR posts with Queen Mary University of London and the University of Essex, as well as serving as the Director of Personnel for University College Falmouth. Before joining HE, Sara spent 13 years working in the NHS, in acute and mental health Trusts and in a Regional Health Authority. She has an MSc in Strategic Training and Development from the University of Surrey and an MA in Educational Research from the University of Sussex. Sara is a Fellow of the CIPD, a member of the AUA, a keen dancer, a novice runner and a very reluctant camper!

Forming a key component to the Strategic Development Programme but open to those in administrative leadership roles, the Seminar Series aims to explore the experiences of specialists in HE administration from both inside and outside the University.


Paul Mylrea, Director of Communications, University of Cambridge will explore navigating change and challenge in major organisations.

Our institution faces major change – regulatory, political and global. How do leaders in different sectors deal with change, and what is the impact of organisational culture on their thinking and actions? This seminar will look at leaders from a range of sectors and how they have dealt with change – some well, some less so.

Forming a key component to the Strategic Development Programme but open to those in administrative leadership roles, the Seminar Series aims to explore the experiences of specialists in HE administration from both inside and outside the University.

Stress: A Manager's Responsibility Mon 3 Jul 2017   09:30 [Full]


A short course covering a manager’s role in promoting a reduced stress environment in the workplace and evaluating stress risks for employees. It will also look at how to manage specific cases of stress using the Health and Safety Executive’s management standards.


This interactive workshop aims to increase your confidence in carrying out a learning needs analysis, designing effective workshops that meet the learning needs of your audience, and evaluating the effectiveness of that learning.

Train the Trainer: Effective Facilitation new Thu 16 Feb 2017   09:30 Finished

Facilitating workshops and group discussions can be a daunting prospect. This workshop aims to develop your skills and knowledge needed to facilitate groups confidently and effectively.

[Back to top]