Analysing Business Processes: Where Do I Start?

Updated

This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

• All current Cambridge University staff members (incl. departments and colleges)
• Further details regarding eligibility criteria are available

Number of sessions: 1

• Interactive workshop

• One session of approximately two hours

• Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
• Lean Practitioner Course (LCS 1b)
• 8 Wastes
• Process Mapping and Analysis
• SIPOC training
• Six Thinking Hats
• Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
• What is Lean?
• Understanding and Measuring Benefits in Lean Management