All Learning and Development courses

7 Characteristics of Resilient People: Bitesize

Learning and Development bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

This development programme for generalist and specialist administrators draws on the expertise of senior figures in the University and provides up to date information on the various strands and issues of University strategy and governance. It includes development of some key skills and a project activity, and offers a valuable opportunity to network with administrators from the UAS and other departments and institutions.

• You need to meet the selection criteria for the programme and complete an application form for the programme.
• Applications will require approval by your line manager and will then be reviewed and prioritised by School Secretary, Head of Division and Head of Institution, Registrary as appropriate.
• Please see further information about key themes and speakers on the programme brochure.
• Applications typically open in May each year.

Apprenticeships can help people of all ages and at all levels (including post graduate qualifications), to gain the skills and knowledge they need for a rewarding career.

We have asked some of our Apprentices about their experiences, why they chose to undertake an apprenticeship and the benefits they are seeing through their participation. Please follow the links below to see what they have to say.

https://www.apprenticeships.admin.cam.ac.uk/become-apprentice/meet-our-apprentices

Approaches to Learning: Bitesize

Learning and Development bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

Have you ever been concerned about a situation and wanted to help, but didn't? Hearing a racist/sexist/homophobic joke in the tea room? Seeing an inappropriate touch of a friend? Watching a colleague wince at being belittled or interrupted in a team meeting? You're not alone, this is more common for many of us than you might think.

This short session explores why this happens and what it means to be an active bystander. This includes simple changes and actions you can take to support others around you without confrontation and, over time, support a more inclusive environment for all of us to live and work in.

Access the recording of the being an active bystander webinar.

Better Decision Making: Bitesize

Learning and Development bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

Have you ever been in a team meeting where no one voiced their opinions, there was a lack of discussion, and everyone simply went along with the most senior person?

A high performing team is one that is able to bounce ideas off each other, problem solve, and feel comfortable that no one will not be humiliated for speaking up with ideas, questions, concerns or mistakes. But how can this be achieved?

In this course, we explore what psychological safety looks like in a hybrid environment, what gets in the way of us speaking up, and the science-backed strategies to become a psychologically safe team in today's modern working world.

Access the recording of the Building Psychological Safety in Hybrid Teams Webinar.

Change Curve: Bitesize

Learning and Development bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

Coaching - GROW Model: Bitesize

Learning and Development bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

Coaching is an essential tool for managers and other professionals to use to help individuals to unlock their full potential and enhance their performance. You will be introduced to the technique of coaching and focus on the development of a range of skills that may be used to coach others effectively. This course is highly participative and will include the opportunity to practice your coaching skills.

At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online course will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online course.

"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The course introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this course offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the course.

The procedure through which employers can check an individual’s right to work in the UK will change from 6 April 2022. This short course will provide staff with practical guidance on how to check right to work under the new procedures.

Access the recording of the Conducting Right to Work Checks webinar.

We all have challenging conversations from time to time that we dread. Wishing it would go away rarely works. Having a clear strategy can make all the difference. This workshop is designed to give you the skills and confidence to have a meaningful, productive conversation at work.

This 90 minute scenario-based training, incorporating forum theatre, aims to entertain and inform. You will be watching a live work based conversation and have the opportunity to give feedback and interact with the ‘characters’ to understand and develop a positive outcome. By the end of this webinar you will have a better understanding of how a difficult conversation can go wrong and how to put it right.

We will explore how the best intentions can sometimes go wrong. We will help you build a solid technique to get it right.

Great team work and individual working relationships are what we all want, but things don’t always run smoothly. We may find ourselves disagreeing with someone over work or behaviours. We may want to tell them how we feel but don’t quite know how to go about it. Sometimes we decide not to have the conversation at all, which can lead to a small problem escalating in to something bigger, more persistent and harder to resolve.

Having honest and open conversations is not always easy and can sometimes lead to a misunderstanding, bad feelings and resentment. On this workshop, using forum theatre with a scenario acted out, we will explore what can go wrong and how to put right. With your interactions, we will help you develop techniques for a constructive conversation that helps to build long-lasting effective relationships and to build trust within the team.

This online course offers a short introduction to data protection concepts, explains why they are important to the University, and signposts to further guidance materials. As nearly all University staff are likely to collect and handle personal information about living identifiable individuals in one way or another, it’s important to have a basic understanding of the main issues.

All staff using personal data in some way in their role are expected, as a baseline, to complete this online course as part of their induction and thereafter once every two years. Supplementary expectations about data protection training in different areas of the University are set by Heads of Department (and equivalents). While the online course primarily is aimed at staff, it is also suitable for students needing or wishing to complete basic data protection training.

The content of this course reflects the provisions of current data protection law in the UK.

Managing conflict in the workplace can be difficult, time consuming and can potentially have a negative impact on you and your team. This course will help you to understand some of the reasons why these situations arise, and identify strategies for managing these situations effectively.

Managing and developing talent in your team is a key skill for any manager in order to create an environment for their team to perform to the best of their ability, both individually and as a group.

From adopting a strategic approach to developing talent in order to deliver objectives, to understanding key strategies for developing your team at each stage of the employee lifecycle, this interactive and participative workshop offers you the opportunity to consider various talent development aspects.

This course prepares you to write a CV, job application and covering letter that stands out and makes employers take notice and to undertake a successful job search. You will learn what to include and exclude in your CV, how to choose the right format, how to tailor information to match job requirements, and how to deal with employment gaps, job hopping and/or lack of experience.

The course is highly participative, providing an opportunity to share experiences with others, as well as time to practise your skills.

This course prepares you to showcase with confidence your skills, experience and potential in a job interview that takes place either virtually or in-person. You will learn how to prepare for interview, anticipate likely questions and plan how to answer them. You will learn techniques for handling nerves and be able to project yourself positively on screen and in-person.

You will also be able to pre-empt and deal with common technical challenges that can occur in an online interview.

The course is highly participative, providing an opportunity to share experiences with others, as well as time to practise your skills.

Effective Meetings: Bitesize

Learning and Development bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

The Staff Review and Development (SRD) process provides the opportunity for supervisors, managers and academics to engage in constructive discussion with their staff or academic colleagues about current and future work and their personal and career development.

This online course, including visual, audio and filmed material, will focus on an overview of the process, practical advice and useful reminders of good practice to help you to make the most of SRD. You will need a PC, Mac or tablet device.

Please make a booking to receive instructions about how to access the online course.

View a short trailer for the online course.

This short online guide for all staff provides hints, tricks and tips to help you manage your Inbox.

Exercise - Get Creative: Bitesize

Learning and Development bitesize resources are short and high impact; including videos, quick tips guides and interactive bitesize modules. Develop your skills and knowledge quickly, easily, when you need. They complement face to face events and more in-depth online modules.

This session is an opportunity for you to ask questions and to find out more about the development opportunities that Cambridge is offering you in Facilities, Events Assistant, and Multi-Channel Marketer disciplines.

Jayne Raftery and programme leads from Straight A Training, an approved training provider for these programmes will present and be available to answer any questions or concerns that you may have before submitting an expression of interest.

Details of the Apprenticeship programmes included in this webinar can be found via the links below:

• Facilities Services Operative Level 2
• Facilities Management Supervisor Level 3
• Facilities Manager Level 4
• Event Assistant Level 3
• Multi-Channel Marketer Level 3

A link to the session will be sent, with the joining instructions when your booking is confirmed.