Facilitation and Coaching Skills for Continuous Improvement

PrerequisitesNew

This interactive course is complementary to other courses within the Continuous Improvement theme and is designed to give delegates the knowledge and tools to;

• plan and deliver process improvement workshops
• coach and support others to improve processes

• All current Cambridge University staff (departments and colleges)
• Further details regarding eligibility criteria are available

Must have completed "Introduction to Lean in HE - Making Improvements in the Workplace” course and bite-sized sessions, SIPOC, Six Thinking Hats and 5 Whys.

Number of sessions: 1

• To refresh your knowledge of Lean Tools and Techniques
• To develop your knowledge of the workshop facilitation process
• To challenge your knowledge of selecting the right tool or approach
• To develop your knowledge of using an A3 Improvement Charter to support your planning
• To provide tips for increasing your confidence when facilitating workshops
• To know how to react when workshops don't go to plan
• To develop your understanding of how to capture workshop outputs and develop next steps
• To develop your coaching skills within a Continuous Improvement context to support and empower others to improve processes

• Classroom based with interactive group work and experiential learning

One full-day session

This course is run every 2 months throughout the year.

• Analysing Business Processes: Where Do I Start?
• Lean Practitioner Course (LCS 1b)
• TECHNICIANS: Introduction to Lean in HE: Making Improvements in the Workplace (in person)
• Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
• 8 Wastes
• LiL: Mentoring
• LiL: Remote Working
• Process Mapping and Analysis
• SIPOC training
• Six Thinking Hats
• Understanding and Measuring Benefits in Lean Management
• Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
• What is Lean?