Facilitation and Coaching Skills for Continuous Improvement PrerequisitesNew
Tue 3 Sep 2024
Description
This interactive course is complementary to other courses within the Continuous Improvement theme and is designed to give delegates the knowledge and tools to;
- plan and deliver process improvement workshops
- coach and support others to improve processes
Target audience
- All current Cambridge University staff (departments and colleges)
- Further details regarding eligibility criteria are available
Prerequisites
Must have completed "Introduction to Lean in HE - Making Improvements in the Workplaceā€¯ course and bite-sized sessions, SIPOC, Six Thinking Hats and 5 Whys.
Sessions
Number of sessions: 1
# | Date | Time | Venue | Trainers | |
---|---|---|---|---|---|
1 | Tue 3 Sep 2024 09:30 - 16:30 | 09:30 - 16:30 | Greenwich House, Cairo Room | map | Linda Spinks, Michelle Fordham, Elena Carpenter, Rebecca Shipley |
Objectives
- To refresh your knowledge of Lean Tools and Techniques
- To develop your knowledge of the workshop facilitation process
- To challenge your knowledge of selecting the right tool or approach
- To develop your knowledge of using an A3 Improvement Charter to support your planning
- To provide tips for increasing your confidence when facilitating workshops
- To know how to react when workshops don't go to plan
- To develop your understanding of how to capture workshop outputs and develop next steps
- To develop your coaching skills within a Continuous Improvement context to support and empower others to improve processes
Format
- Classroom based with interactive group work and experiential learning
Duration
One full-day session
Frequency
This course is run every 2 months throughout the year.
Related courses
- Analysing Business Processes: Where Do I Start?
- Lean Practitioner Course (LCS 1b)
- Introduction to Lean in HE: Making Improvements in the Workplace (in person)
- Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
- 8 Wastes
- LiL: Mentoring
- LiL: Remote Working
- Process Mapping and Analysis
- SIPOC training
- Six Thinking Hats
- Understanding and Measuring Benefits in Lean Management
- Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
- What is Lean?
Theme
Continuous Improvement
Booking / availability