Facilitation Skills for Continuous Improvement

PrerequisitesNew

This interactive course is designed to help delegates plan and deliver process improvement workshops and is complementary to other courses within the Business Improvement theme.

• All current Cambridge University members (departments and colleges)
• Further details regarding eligibility criteria are available

Must have completed "Introduction to Lean in HE - Making Improvements in the Workplace course.

Number of sessions: 1

• To refresh your knowledge of Lean Tools and Techniques
• To develop your knowledge of the workshop facilitation process
• To challenge your knowledge of selecting the right tool or approach
• To develop your knowledge of using an A3 Improvement Charter to support your planning
• To provide tips for increasing your confidence when facilitating workshops
• To know how to react when workshops don't go to plan
• To develop your understanding of how to capture workshop outputs and develop next steps

• Classroom based with group work

• Analysing Business Processes: Where Do I Start?
• Lean Practitioner Course (LCS 1b)
• Introduction to Lean in HE: Making Improvements in the Workplace (in person)
• Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
• 8 Wastes
• LiL: Mentoring
• LiL: Remote Working
• Process Mapping and Analysis
• SIPOC training
• Six Thinking Hats
• Understanding and Measuring Benefits in Lean Management
• Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
• What is Lean?